Manager, Fraud Investigations & Controls

Looking to join a growing financial services team? Rogers Bank, a subsidiary of Canada's leading wireless, cable and media company, is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. Interested? Take the next step and consider this opportunity to make a meaningful impact with Rogers Bank.

Who we are looking for:

Reporting to Sr. Manager Fraud Prevention the Manager, Fraud Investigations & Controls is responsible for leading complex fraud investigations, identifying control weaknesses, and driving enhancements to fraud detection, prevention, and operational effectiveness across Rogers Bank.

This role leads a team of fraud investigators responsible for uncovering fraud trends, organized fraud networks, emerging attack patterns, and process vulnerabilities that are not effectively detected through existing systems, rules, or controls. The successful candidate will serve as a key liaison with industry partners, including Canadian banks, the Canadian Bankers Association (CBA), the Banking Crime Prevention and Investigation Forum (BCPIF), law enforcement agencies, and other external stakeholders to support cross-sector investigations and information sharing.

The Manager will leverage advanced investigative techniques, data analysis, intelligence gathering, and network-linkage analysis to identify hidden fraud risks, recommend control enhancements, and improve fraud detection rates while minimizing customer impact. This role requires strong leadership, investigative expertise, analytical capability, and the ability to influence stakeholders across multiple business functions.

What you'll do:

• Lead, coach, and develop a high-performing team of fraud investigators and analysts responsible for complex fraud investigations, organized fraud activity, and control gap identification.
• Conduct and oversee investigations involving application fraud, account takeover, identity fraud, first-party fraud, synthetic identity fraud, and emerging fraud threats.
• Act as Rogers Bank's primary liaison with the Canadian banking industry, including participation in BCPIF, CBA working groups, law enforcement engagement, and cross-industry fraud intelligence sharing initiatives.
• Coordinate investigative support related to production orders, law enforcement requests, and industry-led investigations while ensuring compliance with legal, regulatory, and privacy requirements.
• Identify fraud losses that were not detected through existing fraud systems, controls, policies, or operational processes and perform detailed root cause analysis to determine contributing factors.
• Analyse fraud events and operational breakdowns to understand how existing controls, procedures, or processes were bypassed and recommend enhancements to strengthen the control environment.
• Develop actionable recommendations to improve fraud detection rules, authentication strategies, operational controls, policies, procedures, and investigative practices.
• Utilize investigative analytics, SQL, data querying tools, fraud platforms, and link-analysis techniques to identify relationships, anomalies, organized fraud networks, and second-order fraud scenarios.
• Develop investigative methodologies that identify hidden fraud trends and emerging attack patterns before losses become material.
• Partner closely with Fraud Strategy team to convert investigative findings into enhanced fraud rules, predictive models, operational controls, and monitoring capabilities.
• Collaborate with Telecom Fraud team to strengthen enterprise fraud intelligence sharing, improve investigative effectiveness, and identify opportunities for cross-channel fraud prevention.
• Establish effective partnerships with Technology, Fraud Strategy, Credit Risk, AML, Finance, Legal, Regulatory Compliance, Project Delivery, Operations, and external vendors to accelerate fraud mitigation efforts.
• Create, maintain, and continuously improve fraud investigation procedures, investigative standards, escalation protocols, and control governance documentation.
• Design and enhance fraud reporting, management dashboards, and investigative oversight reporting to improve visibility into emerging fraud risks, fraud performance, and control effectiveness.
• Present investigative findings, fraud trends, and control recommendations to senior leadership in both technical and business-friendly formats to facilitate expedited decision-making.
• Stay current on emerging fraud techniques, organized crime trends, industry best practices, investigative tools, and regulatory developments.

What you bring:

• Minimum 5 years of progressive experience in bank fraud investigations, fraud risk management, fraud strategy, or financial crimes within a banking, credit card, payments, or financial services environment.
• Demonstrated leadership experience managing investigative, fraud, intelligence, risk, or analytical teams.
• Strong expertise in conducting complex fraud investigations including identity fraud, application fraud, account takeover, synthetic identity fraud, organized fraud rings, and financial crime schemes.
• Experience working directly with law enforcement agencies, production orders, information requests, and industry investigative forums.
• Established relationships within the Canadian banking fraud community, law enforcement, BCPIF, CBA, or similar investigative networks are strongly preferred.
• Proven ability to identify fraud trends, investigate unexplained losses, uncover root causes, and develop effective control improvements.
• Advanced analytical and investigative skills with the ability to connect seemingly unrelated activities and identify fraud networks through linkage analysis and intelligence gathering.
• Experience utilizing SQL, data mining, fraud detection platforms, reporting tools, and investigative technologies to support complex investigations.
• Strong understanding of fraud controls, customer authentication, operational risk management, investigative practices, and fraud detection methodologies.
• Ability to translate investigative findings into actionable business recommendations, operational controls, policy enhancements, and fraud strategy improvements.
• Exceptional communication skills with the ability to present complex fraud issues clearly and effectively to frontline teams, technical partners, executive leadership, regulatory stakeholders, and external law enforcement agencies.
• Proven ability to influence stakeholders and drive action across diverse functions including Technology, Fraud Operations, Credit Risk, AML, Finance, Legal, Compliance, and external partners.
• Strong operational mindset with the ability to balance fraud mitigation, customer experience, operational efficiency, and regulatory expectations.
• Experience with fraud analytics, visualization tools, case management platforms, and reporting solutions is considered an asset.
• Post-secondary education in Business, Finance, Criminology, Data Analytics, Law Enforcement, or a related discipline is preferred. Equivalent experience will be considered.

Why this role matters:

This role serves as a critical line of defence against evolving fraud threats by identifying risks that traditional systems and controls may miss. Through advanced investigations, industry collaboration, and continuous control enhancement, the Manager, Fraud Investigations & Controls will help strengthen Rogers Bank's fraud resilience, reduce losses, improve customer protection, and enhance the Bank's overall fraud risk management capabilities.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

If you are selected to move forward in the recruitment process, here is what you can expect:

15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck!

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To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Banking & Operations
Requisition ID: 341044

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Bank