Manager, Emergency Management Services

For Universal United Kingdom Resort (UUKR), responsible for the management and delivery of Emergency Planning, Incident Response, and Business Continuity programs across the resort. Leads day-to-day emergency management operations, including coordination of incident response, training, and preparedness activities. Ensure operational readiness through effective planning, communication, and collaboration with internal departments and external emergency services. Supports the resilience of the resort by maintaining robust emergency plans, facilitating exercises, and ensuring alignment with UK regulatory frameworks and multi-agency response principles.

Major Responsibilities

• Lead the development, maintenance, and continuous improvement of Emergency Plans, Severe Weather Plans, and Business Continuity Plans across the resort. Ensure plans are consistent, practical, and aligned to recognised standards and organisational requirements. Support departments in identifying risks, critical functions, and recovery strategies.
• Assists with Incident Command during emergencies, supporting the coordination of response activities across the resort. Support activation and operation of the Crisis Management Centre and ensure effective communication with operational teams and leadership. Ensure incidents are managed in line with recognised command structures (e.g. Gold/Silver/Bronze).
• Oversee the operational readiness of the Security Command Centre, ensuring effective handling of emergency communications, alarms, and incident notifications. Maintain emergency contact systems and support timely escalation and information flow across the organisation.
• Develop and deliver emergency management training for operational leaders, duty managers, and team members. Plan and coordinate exercises including drills, simulations, and multi-agency scenarios to validate preparedness and improve response capability.
• Directly manage and develop the Command Centre team (e.g., dispatchers and/or leadership roles), including hiring, training, coaching, and performance management. Establish and enforce departmental policies and procedures, drive continuous improvement initiatives, and ensure high standards of team member and guest satisfaction.
• Build and maintain effective working relationships with external stakeholders including emergency services, local authorities, and Local Resilience Forums (LRFs). Participate in joint planning and exercises to ensure alignment with local emergency response arrangements.
• Support post-incident reviews, audits, and assurance activities. Identify lessons learned and drive continuous improvement of emergency management and resilience programs. Ensure compliance with relevant UK legislation and organisational policies.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

• Bachelor’s degree in Criminal Justice or a related security field preferred.
• Experience in Emergency Management, Resilience, Security, or related field.
• Experience within large, complex, guest-facing environments (e.g. theme parks, resorts, transport, venues) preferred.
• Experience coordinating incident response and emergency planning activities.
• Must be in possession or capable of attaining a recognised UK or internationally recognised security accreditation.
• Strong understanding of UK emergency response frameworks and multi-agency working.
• Experience working with or alongside emergency services and local authorities.
• Ability to operate effectively under pressure and during live incidents.
• Flexible working required, including support during major incidents and events. Deep understanding of security principles and practices, in the UK as well as current threats and vulnerabilities.
• Must be available on demand to manage security threats.
• High level of computer literacy and the ability to analyse security reports, operational data, and performance metrics in a timely manner.
• Demonstrated project management skills and demonstrated ability to manage multiple high priority projects and meet deadlines.
• SIA license, OSH / NEBOSH preferred.
• Must be available and would be expected to respond to emergencies or tactical situations 24 hours a day.
• Deals with sensitive or controversial matters on a frequent and recurring basis.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].