Purpose:
The Manager, Ecommerce Search leads the strategy, roadmap, and team responsible for the on-site search experience across our retail website(s) and mobile app(s). This role owns the business outcomes of search — findability, conversion, and revenue per search — and leads a team of eCommerce Search Analysts who operate the search platform's day-to-day configuration, relevance tuning, and testing program.
This is a player-coach role that blends people leadership with deep domain expertise in search platforms (e.g., Algolia, Bloomreach, Coveo, Elasticsearch/OpenSearch, SearchSpring, Constructor). You'll set the team's roadmap and priorities, represent search in cross-functional planning, and stay close enough to the platform to guide your team through complex relevance, testing, and merchandising decisions.
Minimum Qualifications
- 5-8 years of experience in Ecommerce, digital merchandising, search/discovery, or a related analytics field, including experience leading or mentoring others
- Hands-on experience configuring and managing a commercial site search platform such as Algolia, Bloomreach (Discovery/Clarity), Coveo, Constructor.io, SearchSpring, Elastic/OpenSearch, or similar
- Demonstrated experience owning relevance tuning strategy, synonym/thesaurus governance, and merchandising rules at scale
- Strong analytical skills, with experience translating query log analysis, funnel analysis, and search KPI reporting into strategic recommendations
- Working knowledge of SQL for pulling and analyzing data
- Experience designing and overseeing A/B testing programs and methodology
- Proven ability to lead cross-functional initiatives and communicate search performance and strategy to senior leadership
- Experience managing vendor relationships, including contract negotiations and platform roadmap alignment
Essential Functions / Key Responsibilities:
Team Leadership & Strategy
- Lead, coach, and develop a team of Ecommerce Search Analysts, setting goals, providing technical guidance, and supporting career growth
- Own the multi-quarter roadmap for on-site search, prioritizing initiatives based on business impact, customer experience, and platform capabilities
- Set team goals and KPIs for search performance (search conversion rate, zero-results rate, revenue per search) and report progress to senior leadership
- Partner with Talent Acquisition to hire and scale the search team in line with business growth
Search Strategy & Platform Ownership
- Own the relationship with the search platform vendor (e.g., Algolia, Bloomreach, Coveo, Elasticsearch/OpenSearch, SearchSpring, Constructor), including contract renewals, roadmap alignment, and escalations
- Guide the team's approach to relevance tuning, synonym/thesaurus management, and merchandising rules for high-impact query terms and campaigns
- Set the strategic direction for the team's A/B testing program, ensuring rigorous test design and translation of results into roadmap priorities
- Evaluate emerging search and discovery technologies (e.g., semantic search, learning-to-rank, AI-driven query understanding) for potential adoption
Analysis & Business Impact
- Own executive-level reporting on search KPIs, translating performance trends into clear business recommendations
- Guide the team's analysis of search query logs, funnel data, and conversion trends to identify the highest-impact opportunities
- Conduct competitive and industry benchmarking on search/discovery best practices, and use findings to shape the team's roadmap
Cross-Functional Leadership
- Partner with senior stakeholders across merchandising, engineering, UX/design, and marketing to align search strategy with business priorities
- Represent the search function in cross-functional planning, budget, and roadmap prioritization discussions
- Serve as the escalation point and internal subject matter expert on search platform capabilities, roadmap, and performance
- Train and support internal stakeholders on search behavior, capabilities, and best practices
Preferred
- Direct people management experience, including hiring, coaching, and performance management
- Experience in retail/Ecommerce merchandising or catalog management
- Familiarity with product feed/taxonomy structures and PIM systems
- Experience with BI/analytics tools (Looker, Tableau, GA4, Adobe Analytics)
- Strong understanding of relevance/ranking concepts (TF-IDF, vector/semantic search, learning-to-rank)
- Experience with personalization or recommendation engines
- Experience with JSON, regex, and reading API documentation for platform configuration
Travel Required
Occasional travel to vendor/partner sites, or industry conferences may be required.
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.