Manager, Deployment - Technical Subject Matter Expert

JOB SUMMARY
The Manager, Deployment - Technical Subject Matter Expert, Digital + Technology Transformation, Global Technology,
Caribbean & Latin America (CALA), is a key member of the CALA Continent organization and the project team supporting The Power
of M. This role reports directly to the Sr. Manager, Infrastructure Readiness, Continent DTT. The role oversees planning and
communication of infrastructure needs for properties transitioning to, migrating to, or opening with OCPMS (OPERA Cloud PMS).
This role will be fully integrated into the existing Digital + Technology Transformation technology project plan and workgroup and will
serve as a key partner to all in-scope hotels to ensure infrastructure, network, and end-device requirements are clearly understood,
properly planned, and completed before cutover or Go-Live. The role will work directly with hotel teams to assess readiness, validate
requirements, provide hands-on support, troubleshoot issues as needed, and serve as a subject-matter expert on opportunities
related to network connectivity, end-device readiness, and technology deployment execution.
Key responsibilities include:
Assist hotel teams directly with network readiness efforts by communicating requirements and offering clear, practical
guidance to help them understand requirements (for technical and non-technical audiences) and effectively prepare their
environments for deployment or transition to Power of M.
Proactively identify infrastructure risks and obstacles, including connectivity issues, infrastructure failures, or vendor
dependencies. Support troubleshooting efforts and promote resolution by working with the appropriate teams and
stakeholders.
Periodically follow up with properties within scope to confirm their commitment to project goals, track progress, manage
action items, communicate effectively, minimize risks, promote engagement, and share deadlines and timelines.
Provide support for hotels before, during, and after cutovers to ensure a smooth transition, and share communication
opportunities, best practices, and lessons learned from projects, as appropriate, with Sr. Manager and work team.
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CANDIDATE PROFILE
Education and Experience
• Bachelor’s degree or an equivalent combination of education and experience
• 3+ years of relevant professional experience (Hotel Operations, Project Management, Technology Implementation,
Stakeholder Engagement).
• 3+ years of experience working with property-based systems, including technical knowledge end-user computing
(Desktops/Laptops), servers, and network infrastructure.
• Proficient and well-versed in the Marriott CALA Technology landscape, including managed and franchise hotels. Preferred.
• Experience working with international properties.
• Understanding of technical prerequisites in large-scale deployments, including workstation standards, endpoint validation, and
bandwidth considerations
• Strong customer service orientation.
• Excellent written and oral communication skills.
• Ability to work effectively in a complex, service-intensive, deadline-driven environment.
• Ability to be detailed-oriented, while maintaining alignment with broader organization objectives.
• Project Management skills or equivalent certification, desirable.
• Proficiency with Microsoft Word, Excel and PowerPoint applications.
• Proficiency with SmartSheet, preferable.
• Understanding of network connectivity principles, fundamentals of LAN/WAN, Wi -Fi, DHCP/DNS, and basic troubleshooting
capabilities.
• Knowledge of end-user computing support principles, including fundamentals of operating systems, desktop and laptop setup,
user profile and application troubleshooting, peripheral device support, and troubleshooting experience.
• Fluent English and Spanish required, Portuguese an advantage.
CORE WORK ACTIVITIES
• Coordinate deployment activities across hotels and teams to ensure project tasks are completed on time.
• Communicate technical requirements, timelines, and deployment expectations clearly to all users and stakeholders.
• Ensure each site is ready by validating network connectivity, computer specifications, operating systems, and other technical
requirements.
• Track readiness activities and follow up with hotels, vendors, and internal teams to ensure required tasks are completed before
deployment.
• Identify and resolve risks, issues, blockers, and troubleshoot issues that could impact deployment timelines or project success.
• Provide regular project updates, deployment schedules, and implementation guidance to ensure all parties understand what is
needed, when it is needed, and how deployment activities will occur.
• Support deployment execution and coordinate post-go-live activities to ensure a smooth transition and minimal operational
disruption.
MANAGEMENT COMPETENCIES
Leadership
• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the
workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of
methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and
compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions,
solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes
a good first impression and represents the company in alignment with its values.
Managing Execution
• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common
goals while fostering cohesion and collaboration among team members.
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• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work
objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals;
proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others;
prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of
organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder
needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural
perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures
employees are given the opportunity to contribute to their full potential.
Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the
needs and/or support the goals of an organizational unit.
• Provides guidance and feedback to help individuals meet business objectives.
Learning and Applying Professional Expertise
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate
innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct
and manage everyday business operations and generate innovative solutions to approach function-specific work
challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word
processing software, Internet browsers, etc.).
o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows
one to solve work-related issues.
o Oral Comprehension - Listens to and understands information and ideas presented through spoken words
and sentences.
o Reading Comprehension - Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.