Manager Customer Success Operations

You will own the operational processes, reporting, and programs that support Customer Success Management. You will run pipeline and renewal reviews, customer-health reporting, and book-of-business management. You will turn ambiguous business questions into practical process, reporting, or systems improvements; partner across Revenue Technology, Analytics, Sales, and Finance; and support capacity, segmentation, territory, coverage, and target planning.

Responsibilities

• Own operational cadences for Customer Success, including pipeline and renewal reviews, customer-health reporting, and book-of-business management.
• Translate ambiguous business questions into clear problem statements and drive resolution through process, reporting, or systems changes.
• Partner with Revenue Technology and Revenue Analytics to improve Customer Success systems, data, and reporting.
• Build cross-functional alignment to operationalize go-to-market changes affecting Customer Success.
• Identify process friction and lead end-to-end improvement efforts through rollout and adoption.
• Support planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.
• Contribute the Customer Success perspective to broader Revenue Operations initiatives.

Requirements

• 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
• Critical thinking and structured problem-solving skills.
• Ability to turn analysis into action and follow through to outcomes.
• Systems thinking across the go-to-market motion.
• Cross-functional collaboration and stakeholder-influencing skills.
• Ability to learn new domains, tools, and concepts quickly.
• Comfort operating in a scaling environment with undefined structure.

Benefits

• Benefits supporting health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.