Manager, Customer Success Consulting (11 month FTC)

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This position is an 11 month fixed-term contract.

LinkedIn's Sales Solutions team is dedicated to changing the world of sales with Sales Navigator, our flagship product that connects and builds mutually beneficial relationships between buyers and sellers.

As a people manager in our EMEA Customer Success organization, based in Dublin, you will lead a multi-market team of CSMs (Customer Success Managers) covering Benelux, Italy, Spain and LATAM, focused on maximizing benefit for our customers following their investment in LinkedIn Sales Navigator. We're changing the world of sales with our vision to 'elevate the sales profession.' Are you ready to join us?

Individuals with a passion for customer success; who are great at developing others and building relationships with customers and internal stakeholders; and understand the importance of prioritizing talent will succeed in this role. We are looking for candidates who demand excellence of themselves and others every day, who are a great communicator in one-on-one and large group settings and are passionate about making a positive impact on our industry.

Responsibilities:

• Manage a team of 5-9 CSMs in delivering change & project management, customer education and other services to LinkedIn Sales Solutions customers.
• Lead a multi-market team across Benelux, Italy, Spain and LATAM, working effectively across multiple languages, cultures and time zones.
• Provide the team with thought leadership, coaching, conducting one-on-ones and performance appraisals.
• Build a strong customer success team through both external hiring and internal talent/skill development.
• Partner closely with regional sales leaders in prioritizing key initiatives to maximize customer success and support sales goals.
• Participate in customer-facing work and demonstrate by example excellent project management and strategic thinking.
• Maintain a deep understanding of LinkedIn solutions and ensure product expertise among team members.
• Driving change across the team and leading global initiatives that will support team innovation.
• Utilize LinkedIn, client and other data to derive insights and use these to ensure the team goals related to implementation, account improvement, and new product rollouts are tracked and achieved.
• Metrics Driven Management experience and Operational excellence are necessary, coaching, motivation and driving accountability of KPIs across the team.
• Travel as required for customer and team engagements.

Basic Qualifications

• 5+ years of sales, consulting or professional services experience
• 2+ years' experience leading Customer Success teams
• Fluency in English

Preferred Qualifications

• Experience managing teams across multiple countries and time zones
• Willingness and ability to travel
• Strong interpersonal and communication skills as well as attention to detail.
• Prioritization skills.
• Teamwork mentality and willingness to assist wherever needed.
• Excellent organization, project management and time management skills.
• Strong ability to derive insight from data and build actionable strategies based on the analysis.
• Adaptable at thriving in a fast-paced and demanding environment.
• Experience with Salesforce.com.
• Microsoft Office capabilities: Excel, Word, Outlook, and PowerPoint.

Suggested Skills

• Communication skills
• Stakeholder Engagement
• Leadership

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