Manager - Customer Quality Assurance
MAHLE ·
- Category
- QA
- Experience
- 12+ years
Manage customer quality assurance at MAHLE's Chennai plant: drive down customer PPM and complaints, lead 8D root-cause analysis and CAPA, secure PPAP approvals, coordinate customer audits and satisfaction surveys, and deliver monthly quality reports (4M change, PPI/layout inspections) for serial production automotive parts.
Your Contribution
Customer PPM within defined targets
Customer complaints within defined targets
Customer Satisfactions
Customer audits follow up and closure on time.
Response to customer on time.
Your Experience and Qualification
Qualification: BE. B. Tech In Mechanical/Automobile
Experience: 12 to 15 years’
Customer Quality Assurance:
In process Quality support to production.
Manage and coordinate the Quality issues (Customer complaints and Concerns) between the Customer plant and Mahle Plant.
Interact with the customers for their requirements and needs on the seral production parts.
Respond to the customers on time for the containment actions and counter measures within the defined timeline.
Active participation in Customer complaint management for (8D) Root cause analysis and corrective action implementation within the defined timeline.
Tracking of Customer scorecard for Quality results and ensure customer wise quality metrics are met within the defined targets.
Sending monthly reports to the customer based on their request – 4M Change declaration, PDI Inspection reports and Layout inspection reports.
Active participation in Field claim issues / Top Quality issues for Root cause analysis and corrective action.
Obtain PPAP approval for the serial production parts for any Process changes / 4M changes.
Customer audit coordination and action follow up and closure.
Coordinate for Customer satisfaction survey.
Verification of CAPA for the past customer complaints for sustenance in the process.
Participate in the internal rejection analysis to identify the failure modes related to potential customer complaints and initiate corrective action.
Add advantage: Handled Hyundai customer
Customer Quality Feedback
Customer Complaint Management (RCA) – 0kms / Field issues
Sending monthly reports to Customer
PPAP Preparation for serial production parts.
LPC for all NPD parts
Customer audit coordination.
MINIMUM REQUIREMENTS
Fluent written and spoken English and Tamil.
Excellent administration skills.
Passion to learn new concepts, technologies, and processes
Our Offering;
We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities.
We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
After receiving your online application, the interview process will typically be, once your profile will get shortlisted.
#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.
Do you have any questions?
[email protected]