Manager, Contract Management

Primary Objectives

The Contract Management group is responsible for managing all aspects of the contract lifecycle, from licensee on-boarding, contract negotiations, through contract amendments and renewals. This role has high interaction with a broad array of Disney groups (Licensing, Finance, Legal, Credit and Collections, ILS, etc.), as well as Disney’s licensees. The group also focuses on implementing efficient and effective systems, processes, and controls.

Specific Duties

The position will be primarily responsible for the following key functions under the direction of Contract Management Senior Manager / Hub leader:

• Maintain deep understanding of contract execution process; act as subject matter expert (SME) on licensing contract execution

• Provide day-to-day directional leadership to vendor staff, provide timely information and instruction to vendor staff for all licensing contracts

• Review work product of vendor staff to ensure consistent standard of excellence

• Act as SME for training and knowledge transfer to vendor staff

• Address complex and escalated contract execution issues and determine course of action, including referring to Contract Management leadership, Licensing, Finance, or Legal

• Lead and participate in contract status meetings with stakeholders

• Ensure contract execution Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded. Ensure adherence to internal processes and controls

• Proactively identify roadblocks and risks and recommend solutions to the Contract Management leadership

• Partner with senior leadership to address licensee’s contract concerns, determine course of action and drive to resolution

• Participate in regional and global ad-hoc projects

• Participate in system and process improvement projects

• Minimal travel may be required <5%

Professional Qualifications

• Must possess a Bachelor’s degree or equivalent work experience

• Minimum five years of relevant experience

• Work experience within the entertainment industry would be considered a strong plus

Specific Skills

• Must possess strong quantitative and analytical skills with ability to interpret and communicate data to executive leadership and stakeholders

• Must have strong English and Japanese language skills. Must be able to communicate verbally and in writing and read and interpret complex legal documents in English and Japanese

• Prior leadership and/or project management experience would be considered a strong plus

• Prior experience managing vendor teams would be considered as a strong plus

• Strong relationship building skills and a highly professional “client service orientation”

• Must be able to interact with all levels of management orally and in writing

• Must be an excellent team player who possesses solid interpersonal and organizational skills

• Experience with Power BI, Power Automate, and pivot tables would be considered a strong plus

• Excellent communicator in both oral and written settings

• High energy level; strong work ethic

• Self-driven, independent thinker

• Results-oriented, decisive

• Exhibit a willingness to be adaptable and flexible and demonstrate a desire to operate in a dynamic environment