The Business Analyst Manager leads and develops Business Analysts assigned across multiple projects while also performing hands-on business analysis responsibilities for one or more assigned initiatives. This working-manager position establishes consistent business analysis practices, oversees the quality and completeness of requirements and related deliverables, manages staff assignments and workload, and ensures the Business Analyst team effectively supports client, operational, and technical needs.
The Manager works closely with Project Directors, Project Managers, product teams, technical teams, and internal and external stakeholders to confirm priorities, resolve delivery concerns, and ensure Business Analyst work supports project scope, schedule, quality, and business outcomes. The position independently performs complex business analysis work and promotes consistent use of approved tools, templates, methodologies, and Software Development Life Cycle processes across projects.
Essential Functions
• Directly supervises Business Analysts at multiple career levels who are assigned across projects or client engagements, and provides clear direction, coaching, feedback, mentoring, and professional development support.
• Establishes performance expectations; completes performance evaluations; recognizes strong performance; and addresses performance, quality, attendance, communication, or delivery concerns in accordance with company practices.
• Supports workforce planning, recruiting, interviewing, selection, onboarding, training, retention, cross-training, knowledge sharing, and succession planning for the Business Analyst team.
• Assigns Business Analysts based on project needs, skills, experience, workload, and development goals; monitors team capacity across projects; and identifies staffing gaps, competing priorities, and delivery risks.
• Partners with Project Directors and Project Managers to clarify Business Analyst responsibilities, priorities, assignments, expected deliverables, and project-specific needs, and escalates staffing, scope, quality, or delivery concerns in a timely manner.
• Establishes, maintains, and improves business analysis standards, templates, procedures, quality criteria, and supporting guidance, and ensures consistent use of approved documentation, requirements management, work tracking, and timekeeping tools.
• Reviews Business Analyst deliverables for clarity, completeness, consistency, traceability, testability, and alignment with approved scope; provides actionable feedback; and facilitates resolution of conflicting, incomplete, unclear, or changing requirements.
• Defines and monitors practical measures for Business Analyst quality and delivery and uses the results to identify coaching, resource, or process improvement needs across projects.
• Performs hands-on business analysis for one or more assigned initiatives, including planning and conducting requirements elicitation; analyzing business needs, rules, processes, workflows, data, systems, and user interactions; and distinguishing stated requests from underlying business needs.
• Documents and manages business, functional, nonfunctional, technical, interface, reporting, data, security, accessibility, and operational requirements, as applicable, including user stories, use cases, process flows, acceptance criteria, business rules, and requirements traceability records.
• Facilitates requirements workshops, Joint Application Development sessions, process reviews, design reviews, backlog refinement sessions, and other stakeholder discussions, and obtains required decisions, approvals, and signoffs.
• Works with client representatives, project, product, development, testing, infrastructure, security, support, training, and operational teams to maintain a shared understanding of requirements and to confirm proposed designs and delivered solutions address approved business needs.
• Supports test planning, reviews test scenarios and results for requirements coverage, and supports user acceptance testing, implementation readiness, training, operational transition, and post-implementation evaluation, as assigned.
• Maintains accurate requirements and project documentation in approved repositories; provides reliable work estimates; and communicates assumptions, decisions, risks, dependencies, changes, and delivery concerns promptly.
• Maintains an appropriate balance between people-management duties and direct project assignments and supports proposals, demonstrations, statements of work, client presentations, and other pre-sales or organizational activities, as needed.