Manager, Application Support at CAA Club Group | Jobyssey

About Us

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

Own the operational stability, availability, reliability, and performance of assigned application and automation portfolios
Lead production support activities including incident, problem, and service request management
Establish and maintain operational support processes, standards, runbooks, and knowledge management practices
Drive continuous improvement initiatives focused on system reliability, supportability, automation, and operational efficiency
Lead support teams responsible for business-critical web applications, integrations, APIs, and RPA production bots
Ensure timely triage, escalation, communication, and resolution of production incidents
Oversee production support for web and mobile apps and operational stability of robotic process automation (RPA) solutions
Monitor bot performance, job execution, scheduling, and exception handling
Coordinate production releases and deployments across applications and automation solutions
Manage release schedules, deployment planning, implementation activities, and production validations
Partner with infrastructure and cloud operations teams to support application hosting environments and platform services
Collaborate with business, development, architecture, infrastructure, and support teams to ensure service objectives are met
Provide operational dashboards, performance reporting, and service reviews to leadership
Act as an escalation point for critical business-impacting incidents

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

8+ years of experience supporting enterprise applications and technology platforms
3+ years of experience leading application support, production operations, or service delivery teams
Experience supporting web applications, APIs, integration platforms, or enterprise business systems
Experience supporting RPA platforms such as UiPath, Automation Anywhere, Power Automate, or similar technologies
Experience with application monitoring and observability tools such as Datadog, Dynatrace, Splunk, AppDynamics, or equivalent
Strong understanding of incident management, problem management, change management, and release management processes
Experience working in cloud and hybrid environments
Knowledge of reliability engineering, operational excellence, and automation best practices
Experience with ITIL-based service management practices

Nice to Have

Insurance industry experience
Guidewire platform knowledge
Experience supporting customer-facing digital applications
Azure or cloud platform experience
ITIL Foundation certification
Experience with DevOps, CI/CD pipelines, and release automation
Knowledge of scripting, automation, or application monitoring solutions

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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