Manager, Account Management

You will lead, coach, and develop quota-carrying Account Managers responsible for post-sale growth. You will manage expansion, renewals, retention, forecasting, pipeline reviews, deal strategy, hiring, and onboarding. You will build partner relationships and collaborate with Marketing, Partner, and Revenue Operations to improve engagement, messaging, tooling, and processes.

Responsibilities

• Lead, coach, and develop a team of quota-carrying Account Managers
• Own team performance against Net Revenue Retention, expansion targets, and renewal rates
• Establish operating cadence for forecasting, pipeline inspection, deal strategy, and performance management
• Hire, onboard, and ramp new Account Managers
• Reinforce accountability, execution, and customer impact
• Partner with MSPs to expand product adoption, improve customer outcomes, and grow their businesses
• Build and maintain executive and operational relationships within partner organizations
• Execute scalable customer and partner engagement motions
• Collaborate with Marketing, Partner, and Revenue Operations teams to optimize campaigns, tooling, and processes

Requirements

• 3+ years of experience managing quota-carrying individual contributors in Account Management or Sales roles
• Direct responsibility for expansion, renewals, and forecast accuracy in SaaS or consumption-based business models
• Demonstrated success leading teams responsible for post-sale revenue growth
• Experience operating in a partner-led or MSP-centric go-to-market model
• Working knowledge of the cybersecurity industry
• Experience using Salesforce and Gong or similar conversation intelligence tools
• Ability to coach, motivate, and hold teams accountable in a fast-paced growth environment

Benefits

• 100% remote work environment
• Paid time off, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Medical, dental, and vision plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and disability insurance
• Stock options
• One-time $500 home-office reimbursement
• $75 USD monthly digital reimbursement
• Access to the BetterUp coaching platform