Manager - Academic Delivery
Medhavi · Gurugram, HR, India ·
- Seniority
- Intern
- Employment
- Internship
- Category
- Management
About Medhavi Skills University:
Medhavi Skills University (MSU) is a government-notified private State Skills University established under a State Act in Sikkim in 2021, dedicated to advancing quality skill-integrated higher education and entrepreneurship. Recognised by the UGC and aligned with the National Education Policy (NEP) 2020, MSU is a pioneer in converging the skilling ecosystem with formal higher education through its “Industry as Campus” model. The University collaborates extensively with industries and Skill Development Institutes to deliver work-integrated degree programs embedding structured on-the-job training within the curriculum. MSU is a recognised Awarding Body under NCVET, empanelled with DGT, and serves as an anchor university partner with NSDC and the PMU of NSDC International - collectively reinforcing its demand-driven, industry-co-led academic framework. Ranked 4th among India’s Top Skill Universities in the Outlook ICARE Rankings 2025 and supported by over 11 defence partnerships along with multiple national recognitions, MSU stands among India’s leading skill-integrated higher education institutions.
For more information, visit https://www.msu.edu.in/
About Medhavi Group:
Established in 2013, Medhavi Group is a unified ecosystem comprising MSU and various skill- promoting organisations, dedicated to advancing skill development, vocational training, and industry- integrated higher education. With a strong outcome-driven approach, the Group has trained over 6
lakh learners, achieving more than 70% employability outcomes, and currently supports 20,000+ active students across its diverse programs. Medhavi Group continues to bridge the gap between education and employment by building scalable, industry-aligned talent pathways across India. Work Integrated Skill based Higher Education (WISE) is Medhavi’s flagship industry-integrated initiative built on the principle of “Industry as Campus.” It combines academic learning with structured on-the-job training, ensuring students graduate with real work experience and industry-ready skills. Through deep, outcome-driven partnerships with over 300+ leading industry and skill partners across 26+ sectors including Hyundai, Mahindra, IHG Group, Nephroplus, Barbeque Nation, Nexus Select Malls, ClassPlus, Tata Electronics, Marriott, ITC, and others- WISE enables learners to acquire role- specific competencies directly within live business environments. WISE creates a demand-driven talent pipeline for industries that enhances employability, improves workforce productivity, and bridges the industry skill gap.
For more information, visit https://msu.edu.in/wise/
Role Overview:
The Training Delivery Manager (Coordinator) is the operational owner of the institution’s Work-Integrated Programs — responsible for running the entire delivery, monitoring and governance mechanism across every industry location and mapped trainer. The role holds end-to-end accountability
for the three-stream delivery model (LMS self-paced learning, weekly live/physical class, and on-the-job training), the trainer-mapping system, KPI-driven monitoring, escalation handling, and monthly governance reporting — ensuring that a student at any location receives the same quality of instruction, mentoring and assessment rigour as a student at any other location, with no single point of failure in delivery.
Key Responsibilities:
1. Programme Operations and Delivery Ownership
- Own day-to-day operations of the WIP across all industry locations, maintaining the master trainer-mapping register and the term-long academic calendar (weekly live-class day/time/mode per location).
- Coordinate with respective trainer/program manager or self for site-readiness for each new industry location prior to cohort start.
- Oversee the mandatory weekly live/physical class delivery across all locations, ensuring every session is recorded or minuted and uploaded to the LMS as per timelines.
- Monitor the three-stream delivery rhythm — LMS self-paced learning, weekly live class, and OJT — to ensure content parity and consistent delivery quality across every mapped trainer and location.
2. Trainer Mapping Mechanism
- Trainer mapping: mapping criteria (subject-matter qualification, proximity to the location, video - conference capability, prior industry-facing experience, availability commitment for every location.
- Ensure every location/cluster carries both a Primary and a Backup Mapped Trainer, credentialed to the same standard, with the Backup briefed at least 48 hours ahead of any planned Primary-Trainer absence.
- Maintain and keep current the Trainer Mapping Register (credentials, assigned location(s), backup assignment, weekly live-class slot, mapping validity period), logging every mapping change with reason and approval.
- Review trainer-to-student ratio and location-load each term with the Trainer Mapping
- Committee to prevent delivery-quality-compromising overload.
3. Attendance, Engagement and Assessment Oversight
- Ensure attendance capture at every weekly live class, cross-verified against the Location
- Coordinator’s manual register, and oversee consolidation of the weekly per-student Engagement Score.
- Ensure automatic flagging and early-intervention follow-up for students falling below the defined engagement/attendance threshold.
- Oversee OJT log-book supervision by Industry Mentors and the Location Coordinator’s fortnightly reconciliation against the programme’s OJT learning-outcome map.
- Ensure the triangulated assessment model (LMS quizzes/assignments, in-person live-class assessment, and Industry Mentor workplace evaluation) is applied consistently, with weightages published to students and trainers in advance.
4. Quality Monitoring, Escalation and Governance
- Coordinate with the internal Quality & Monitoring Cell on scheduled (minimum once/term/location) and surprise/“mystery” site visits and virtual observations, and review findings within 3 working days of each visit.
- Own the three-tier escalation path (Location Coordinator → Programme Coordinator → PGC), acting as the primary escalation point for any delivery disruption or grievance within 24 hours.
- Own and activate the “Full-Proof” redundancy protocols for every identified failure point — trainer unavailability, video-conference disruption, industry-site closure, and attendance/data disputes — ensuring the correct owner responds within the defined timeframe.
- Prepare the consolidated monthly dashboard (attendance, engagement, assessment completion, trainer punctuality, open grievances/incidents) and circulating minutes and corrective-action trackers.
5. Documentation, Compliance and Continuous Improvement
- Maintain and periodically audit the full documentation set: attendance registers (physical + LMS), log-books, assessment records, NATS/BOPT registration records (for AEDP-type WIPs), and credit-computation sheets.
- Consolidate student feedback, Industry Mentor feedback and Quality Cell findings into the Term
- Review Report, and use it to revise trainer mapping, content, or the weekly-class schedule for the next term.
- Track and maintain the indicative onboarding/mapping/monitoring timelines, ensuring each new cohort/location is onboarding-ready 4–6 weeks ahead of start.
- Establish, document and continuously refine a transparent, standardised “plug-and-play” delivery framework so new industry locations/cohorts can be onboarded with minimal re-design.
6. Team and Partner Mentoring
- Organise, develop and build capacity within the delivery team (Location Coordinators, Mapped Trainer’s; operational onboarding, Communication/Project Coordinator support).
- Provide hands-on mentoring and guidance to industry-partner and student success functions, ensuring consistent delivery quality and partner satisfaction across all locations.
- Operate with defined day-to-day operational autonomy while escalating systemic/strategic issues to the designated functional lead, per the institution’s guidance-and-monitoring structure.
Qualifications & Skills Required:
- Graduate/Postgraduate in Engineering (Mechanical/Production or Electrical), Management, a background in training/programme operations or vocational-education administration is preferred.
- 4–7 years of experience in training delivery, programme operations, apprenticeship/internship management, or industry-partnership coordination, with demonstrated experience managing multi-location, multi-stakeholder delivery teams and LMS-based blended-learning programmes.
- Prior exposure to NCVET/NSQF, UGC AEDP guidelines, or NATS/BOPT processes is a strong advantage, given the SOP’s regulatory alignment.
- Programme/operations management and process-design skills — able to build, document and run a repeatable, audit-ready delivery framework
- Governance and monitoring system fluency — dashboards, KPI tracking, escalation-protocol management, redundancy/contingency planning
- Working knowledge of LMS platforms, geo-tagged attendance systems and engagement analytics
- People management and capacity-building skills for a distributed, multi-location delivery team
- Strong stakeholder management — industry partners, Mapped Trainers, Industry Mentors and students simultaneously
- Comfort operating with defined day-to-day autonomy while reporting into a functional lead’s strategic guidance
- Sound documentation and compliance discipline — attendance, log-book, assessment and credit-record audit readiness.
What We Offer
- Opportunity to architect and scale a future-focused, industry-integrated higher education ecosystem.
- Competitive compensation with performance-linked incentives.
- Leadership role in a rapidly growing national skills and university platform.
- A collaborative, mission-driven environment.
- The opportunity to create a measurable impact on employability and workforce transformation at scale.
How to Apply
Interested candidates should submit a resume and cover letter detailing their qualifications and experience at [email protected] at earliest possible.
Medhavi Skills University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.