Managed Services Sr Solution Architect MEA
Hewlett Packard Enterprise · Dubai, Dubai ·
- Seniority
- Senior
- Category
- Architecture
- Experience
- 15+ years
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Innovate boldly, Win together and Be a force for good. These values combine to help us create important work all over the world to advance how people live and work.
As a Senior Solution Architect in our Hybrid Cloud organization, you will work directly with HPE peers, sales representatives, partners, and customers, to design HPE Managed Services based solution/service/platform offerings, such as Hybrid Cloud Management, Private Cloud AI, Private Cloud Enterprise, AI-Ops enabled based infrastructure solutions, Managed Services for HPE Greenlake solutions, and SAP HANA environments.
Our Senior Solution Architects work directly with HPE's sales representatives providing technical expertise, solution advice, proposal creation, presentation delivery and other customer related communications.
In a typical day as a Solution Architect in our Hybrid Cloud organization, you would:
Applying technical knowledge to a sales situation and crafting solutions for customers with a focus on Hybrid Cloud Managed Services (HPE MS) solutions/services.
Establish and maintain a professional working relationship at multiple levels both internally and with the customer by developing a core understanding of the customer's unique business needs and competitive challenges.
Tailor solutions to meet the needs of the client, and interface with both internal and external industry experts to anticipate customer needs and facilitate solution and development.
Revise solution or services designs as required to address client concerns and emergent opportunities/challenges.
Collaborate with others in advancing client selection or internal acceptance of proposed solutions.
Collaborate with others to address and resolve challenges posed in design to successful implementation.
Creation of the financial models for the solutions or services designed, reflecting cost of service and customer pricing.
Must be able to multi-task and work many different types of solution or service opportunities concurrently
Objectives:
Serving as the technical expert and valued partner with HPE sales team members.
Assessing customer business needs to tailor the right solution with the right HPE services to help the customer succeed.
Creating solution proposals, pricing, presentations, and other customer communications.
Linking the business need to the proposed IT solution.
Identifying likely problem areas that require attention and addressing those areas.
Combating competitive threats in accounts and educating the customer on HPE's key values and benefits.
Anticipating potential challenges for the proposed project plan and bringing those to the customer's attention with a resolution.
Facilitating smooth transition from sales to implementation by orienting the appropriate teams to the solution design.
Engaging with peers and partners on technical matters and helping educate others on HPE's key value and benefits.
Education and Experience Required:
Industry experience: 15+ years of experience in Managed Services environment in a similar role.
Bachelor's degree in computer science or related field, or equivalent experience.
Preferred post-graduation or Master’s degree in the relevant domain,
Knowledge and Skills:
Architecting:
Ability to understand the customer's business problem, need, or opportunity and to design a services oriented platform based solution that appropriately addresses the business problem
Ability to create the design, development, deployment, and technical quality of medium to large IT-based solutions (typically within one or more technology or specialty areas)
Able to provide architectural direction for medium to large sized projects.
Ability to visualize customer's IT transformation needs and architect the solution to meet the end state that is in-line with customer's vision
Ability to understand customer's IT operational issues and design solutions that are efficient and cost effective.
Business Acumen:
Identifies technical risks and challenges the customer should expect to encounter with the solution.
Translate a customer RFP into a requirements document and proposal
Ability to apply business management and financial concepts and general aspects of business contracts. Use this knowledge to analyze business needs and develop meaningful technical recommendations.
Translate verbal requirements gathered in customer meetings into requirements documents, statements of work, and proposals.
Technical:
Managed Services IT industry knowledge in specific areas including AI-Ops, Agentic AI, DevOps and ITIL frameworks.
Is aware of future technology or operational trends as they relate to and support customer technical requirements.
Demonstrates a basic knowledge across multiple technical or operational disciplines
Master of at least one technical or operational discipline.
Able to design planning for accessibility, scalability, and availability
Engagement Delivery:
Ability to write Statements of Work (SoW) for small to medium size solutions for single technologies or operational areas.
Ability to apply program/project management methods and processes to define, plan, cost, resource, track and ensure the accomplishment of targeted goals for small to medium size projects.
Able to assist the project manager to develop detailed project plans and work breakdown structures.
Successfully works on project teams (individual success is defined by impact to the project)
Opportunity Pursuit:
Able to play a leadership role in business development activities for small to medium opportunities.
Lead in identifying, qualifying, and closing small to medium opportunities.
Develop and deliver sales presentations at CIO and IT management levels for small to medium opportunities (R)
Position the company offering against the competition.
Play key role in preparing proposals and bids for small to medium opportunities.
Participate in internal review and Solution Opportunity Approval and Review (SOAR) process.
Demonstrates good consultative, solution selling skills.
Leadership
Thought leadership in the services & technology space
Assists the Country business teams, Solution and Pursuit teams as necessary.
Participates in the Architect profession at the local level.
Coaches and mentors aspiring architects.
Works with the Remote Delivery organization in building delivery capabilities for assigned projects through the sales life cycle.
Consulting:
Being a services & technology evangelist for HPE in the market and partner ecosystem
Build and manage relationship at customers IT Management team and Staff level.
Has the ability to influence customers.
Ability to technically or operationally consider all sides of an issue within the contexts of time, breadth, and range of options.
Ability to systematically gather, assess and apply technical or operational and sales/marketing information for business decisions.
Ability to prepare clear, concise, and persuasive communications for multiple audiences, including demonstrating effective writing and presentation skills, listening actively, and projecting a trustable image.
Ability to articulate technical or operational problems or issues into understandable business terms.
Communication:
Able to design and present high-impact messages to customer.
Able to use a wide variety of presentation tools to persuasively communicate complex messages to multiple audience levels.
Ability to use prepared and original materials to communicate with the customer. Communicates mostly tactical information and some strategic information.
Excellent speaking and writing skills.
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
SalesJob Level:
TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.