Managed Services Senior Solution Architect - Bengaluru,India

Job Summary:
Diversified is seeking a commercially driven and technically credible Managed Services Senior Solution Architect to lead the design and continuous improvement of service solutions. This is a senior, presales-focused service architecture role responsible for supporting complex, multi-element, service-led opportunities from early discovery through solution design, commercial modelling, contractual definition, and executive presentation.
The role sits at the intersection of Sales, Services, and Operations, with accountability for ensuring that solutions are:

Technically robust
Commercially sound
Contractually clear
Operationally deliverable

In parallel, the role contributes to the development of scalable, repeatable service offerings, supporting long-term service & revenue growth, and portfolio evolution.
Roles and Responsibilities:
1. Solution Architecture & Design

Lead structured discovery engagements to understand business objectives, operational requirements, and service outcomes
Define end-to-end service solutions including scope, SLAs, governance models, and transition frameworks
Architect complex, multi-element managed services, support agreements, and staffing models
Drive the use of standardized, repeatable service components to ensure scalability, consistency, and margin efficiency
Ensure all solutions align with established service offerings, delivery models, operational capabilities, and support frameworks
Define clear acceptance criteria to support seamless transition into service delivery
Produce high-quality, executive-level proposals and detailed solution documentation

2. Commercial & Contractual Responsibility

Develop and validate service cost models in alignment with defined pricing frameworks and margin expectations
Responsible for financial accuracy of solutions, ensuring compliance with margin thresholds and commercial governance standards, adjusting pricing based on risk, delivery complexity, contractual exposure, and operational considerations
Clearly define and document all assumptions, exclusions, dependencies, and constraints to protect delivery integrity
Own and assure the quality of Statements of Work (SOW), ensuring contractual clarity across scope, SLAs, deliverables, and obligations
Support contract review and redlining activities, ensuring alignment between solution design, commercial position, and contractual commitments

3. Complex Deal & RFPs

Lead the service strategy for complex, service-led opportunities in partnership with Account Executives
Provide subject matter expertise for service workstreams within RFI/RFP responses
Coordinate cross-functional inputs from Sales, Operations, Delivery, and Pre-Sales teams
Participate in client workshops, presentations, and executive-level solution discussions
Support commercial negotiations relating to service scope, SLAs, and delivery commitments
Participate in formal deal governance processes, ensuring solution quality, compliance, and risk mitigation prior to client commitment

4. Delivery Readiness & Assurance

Ensure all solutions meet internal delivery standards, frameworks, and operational acceptance criteria
Identify delivery risks, dependencies, and constraints, and define appropriate mitigation strategies
Validate solution delivery capability across global and regional delivery models
Support structured handover into delivery teams, ensuring clarity and continuity
Use feedback from delivery teams and clients to continuously improve solution design, standards, and assumptions

5. Service Development

Identify gaps and opportunities within our services portfolio
Partner with services offering team, sales and service leadership to develop scalable, repeatable service offerings aligned to market demand
Collaborate with OEMs and technology partners to shape lifecycle, consulting, and XaaS-based services

6. Sales Enablement & Growth

Support and guide Account Executives in qualifying service-led opportunities using clear qualification criteria
Work with Service and Sales leadership to improve service attachment rates across project and technology sales
Contribute to the development of service scoping tools, pricing frameworks, and proposal templates in collaboration with the services offering team
Prioritise engagement on high-value, complex, and strategic opportunities

Required Skills/Qualifications:

5+ years’ experience within AV, Unified Communications, or technology services environments
Proven experience architecting managed services and lifecycle support solutions
Demonstrated experience supporting enterprise Account Executives on complex presales engagements
Experience designing SLA frameworks, governance models, and service transition approaches
Strong experience in commercial modelling, pricing structures, and margin management • Experience contributing to or leading service workstreams within complex RFP/RFI responses
Proven experience with Unified Communications environments and enterprise collaboration ecosystems

Technical & Commercial Capability

Strong understanding of managed services operating models (onsite, remote, hybrid)
Ability to solution scalable, repeatable service solutions aligned to commercial and operational objectives
Sound commercial judgement with clear understanding of cost drivers, margin protection, and contractual risk
Ability to structure multi-element service solutions including support, staffing, consulting, and lifecycle services

Preferred Skills/Qualifications:

Experience developing new service catalogues or go-to-market service offerings
Exposure to multi-site or global enterprise service models
Knowledge of ITIL or recognized service management best practices
Experience working with subscription-based or XaaS commercial structures
Experience collaborating with OEMs and technology vendors to shape service propositions

Core Competencies

Advanced discovery and consultative solution design capability
Strong executive-level communication and presentation skills
Ability to influence senior stakeholders and drive decision-making • Structured and analytical approach to complex service challenges
High attention to detail across documentation, pricing, and contractual scope
Ability to balance client outcomes with operational scalability and risk
Strong cross-functional collaboration across Sales, Operations, and Delivery

Immediate Joiners Preferred