Managed Service Finance Manager

About us

Established in the region for 40 years, PwC has around 12,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates.
Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 370,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through assurance, tax and advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.

Line of service overview

Internal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across human capital, finance, technology, clients & markets, marketing & communications, risk & quality, partner development, office management, and managed services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.

Business unit overview

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems.

How you’ll contribute

As a Finance Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

The Finance Manager is responsible for managing the day-to-day operations for their engagement teams within the Finance Service Tower, delivering Finance Managed Services to clients. This includes execution of processes, accountability for service level performance and continuous learning and improvement of the team. They also play a key role in helping to input into and execute the Finance Managed Services strategic plans and programs.

Responsibilities include but are not limited to:

• Manage the day-to-day delivery for finance engagements including oversight of key customer deliverables and outputs.
• Ensure timely and accurate processing of financial transactions across end-to-end finance processes for their engagements which may include procure to pay, record to report, order to cash and general ledger functions.
• Demonstrate sound understanding of financial reporting processes, risk and controls.
• Complete quality reviews and audits to ensure that delivery on their engagements is in line with established policies, procedures, compliance standards and customer expectations.
• Hold overall accountability for SLA / OLA compliance within their engagement team across finance processes undertaken.
• Apply analytical and financial modeling skills with holistic financial thinking and ability to interpret financial data.
• Manage your own workload as well as that of the engagement teams, including reporting on progress and issue escalations.
• Monitor the performance of team members on their engagements on an ongoing basis and implement appropriate coaching.
• Manage, mentor, and motivate their engagement team members, fostering a culture of excellence, high performance, and continuous learning.
• Work collaboratively to drive ideas and solutions with peers and managers which will improve client and PwC’s efficiency.
• Help to implement and adapt to new or changing processes quickly.
• Proactively build relationships with all team members within PwC including engagement with client teams as well as customers of our clients.
• Implement corrective actions to address any deviations, and continuously improve service delivery based on feedback.
• Lead quality improvement initiatives based on feedback and observations.
• Support in executing the Finance Managed Services plans and programs to ensure the improvement of team performance and achievement of its objectives.

What you’ll bring

• Qualified accountant with a minimum of 8+ years' experience in a role relevant to accounting or financial reporting.
• 3+ years people management experience leading a team in a complex process environment and managing workflow to deliver client outcomes.
• Strong, practical knowledge with accounting and reporting systems and profit & loss and balance sheet.
• Strong understanding of financial reporting processes, with knowledge and experience managing risk and controls.
• Knowledge of US GAAP and insurance or reinsurance accounting experience is desirable.
• Knowledge of accounting for financial instruments.
• Excellent MS Office skills.

Designations & certifications

• Bachelor's degree in accounting, finance, business management or administration or equivalent.
• Master's degree in accounting, finance, business management or administration or equivalent from an accredited university is preferred.
• Certifications in relevant fields (e.g., ACA, ACCA, CIMA, etc.) would be advantageous.
• Experience in coaching and coordinating a team to ensure deadlines are adhered to.
• Experience in defining and tracking key performance indicators (KPIs) to measure the effectiveness and efficiency of finance operations.
• Experience of working collaboratively to drive ideas and solutions with diverse teams to improve efficiencies.
• Strong leader who can communicate fluently in English and demonstrate an ability to drive personal and collective accountability from a diverse team.
• Self-motivated and independent, and can demonstrate strong relationships with internal and external parties.
• Able to work under pressure and meet deadlines; demonstrates strong analytical skills.
• Demonstrates commercial awareness in daily service provision within own area of responsibility.

Soft skills

• Communicate with impact.
• Results driven.
• Drive organizational excellence.

Language skills

Proficient in written and spoken English. Arabic is a plus.

Travel requirements

Your flexibility to travel 100% of the time within KSA. This means we may require you to work away from your base office location on a regular basis and frequent overnight stays may be required. Where possible, we will take your preferences into account and strike a balance between meeting your career development and personal needs and those of the business and our clients.