Maintenance Manager
The Maintenance Manager is responsible for leading a high-performing maintenance team that delivers safe, reliable, and efficient operations. This role balances leadership, technical expertise, and execution, ensuring equipment uptime and plant performance through strong preventive maintenance, troubleshooting, and continuous improvement.
The Maintenance Manager builds team capability, drives accountability, and partners cross-functionally to support production, customer needs, and asset performance.
Qualifications
Education and Experience:
Required:
- 7+ years in maintenance leadership roles
- Strong background in industrial maintenance (mechanical/electrical systems)
- Experience with CMMS systems and work order processes
- Proven ability to lead and develop teams
- Process oriented, results driven
- Technology –Efficient in MS Office tools (Excel, Power Point, Word), and able to use them to communicate priorities, issues and opportunities
Preferred :
- Associate degree or higher in a technical field
- Experience with packaging or automated manufacturing systems
- Lean / CI experience (TPM, Six Sigma, etc.)
- Project management and capital installation experience
Essential Duties and Responsibilities
Safety
- Foster a proactive safety culture in all maintenance activities
- Ensure full compliance with:
- OSHA, LOTO, electrical safety, confined space, hot work, working at heights
- Ensure all maintenance work is executed safely and equipment operates safely
- Lead safety observations and risk elimination efforts
- Maintain strong 5S and housekeeping standards across all maintenance areas
Quality
- Ensure all equipment supports consistent, quality output
- Support investigations into quality issues and corrective actions
- Maintain compliance with internal standards, audits, and applicable regulation
- Ensure equipment is set up and maintained to support efficient production
- Support production start-ups, transitions, and troubleshooting in real time
- Champion continuous improvement using Lean / CI tools
- Provide technical input on equipment design, upgrades, and process
People
- Lead, coach, and develop maintenance technicians into a high-performing team
- Build technical capability through structured training and skill development
- Set clear goals and expectations for performance, accountability, and work quality
- Identify and develop future leaders within the team
- Drive engagement, recognition, and a culture of ownership
- Partner with Site Operations, Engineering and Corporate Teams to support the site
Productivity
- Own and execute the site maintenance strategy, including:
- Preventive Maintenance (PM)
- Predictive / condition-based maintenance (as applicable)
- Ensure all PMs and work orders are completed safely, on time, and correctly
- Drive improvements in equipment uptime, reliability, and responsiveness
- Lead troubleshooting and ensure rapid, effective resolution of equipment issues
- Perform and lead root cause analysis (RCA) and implement permanent fixes
- Reduce repeat failures and unplanned downtime through structured problem-solving
- Own and improve the CMMS
- Work orders, PM schedules, asset history, and spare parts
- Ensure accurate documentation of all maintenance activity and downtime
- stablish strong planning and scheduling discipline aligned to production needs
- Maintain appropriate spare parts inventory to support uptime
- Use data and trends to prioritize work and drive decision-making
Customer Value
- Support capital projects, installations, and equipment upgrades
- Participate in design reviews, commissioning, and launch readiness
- Evaluate new technologies that improve safety, reliability, or productivity
- Manage vendors, contractors, and external technical resources as needed
Financial
- Manage maintenance budget, repair costs, and service spending
- Understand and provide ROI or other financial analysis when needed
- Optimize cost through effective parts sourcing and vendor management
- Identify cost-saving opportunities through reliability improvements
Cultural Competencies
Do It Right
Doing what is right for our customers, doing what is right for our company and doing what is right for our People. Continually improving the quality of our products and services. Monitoring and measuring every key ingredient which could negatively impact our quality. Doing it Right ensures we are always becoming a Premier Service Provider.
- Identifies and counters resistance to change
- Advocates continuous improvement
- Forges teams nd provides direction
- Provides constructive performance feedback
- Willingly adjusts the make-up of the team
- Plans, delegates, and follows up
- Guides others to improve collaboration
- Entrepreneurial initiative
Do It Safe
Creating a safe environment and supporting our People to reach their highest potential. A safe environment where all forms of risk are assessed and controlled. A safe environment open to new ideas, where our people’s opinions and overall well-being count. A diverse environment where everyone fits and can be successful.
✓ Self-assured yet humble
✓ Able communicator—good clarity, balanced talker and listener
✓ Patient
✓ Effectively assertive and able to handle conflict and confrontation
✓ Solution vs. blame oriented
✓ Mixture of firmness and flexibility
✓ Has energy and enthusiasm
✓ Holds self and others accountable
✓ Willing to take calculated risks.
Do It Well
Optimizing all our resources to efficiently and effectively perform all tasks well. Our overall productivity as a company is a reflection of the thousands of activities performed well each and every day by everyone. At Crescent, our ability to Do it Well is a real source of pride valued by our customers.
- Systematic trainer, willing and able to develop people
- Good work ethic, task focused and willing to extend extra effort
- Able to follow structure where it exists and create structure where it does not
- Resilient—able to deal with the unexpected, not easily flustered
- Maintains sense of urgency
- Follows up to ensure quality task completion
- Disciplined Self Starter
Work Environment / Physical Demands
- Frequent sitting, standing, walking, and lifting (up to 35 lbs.)
- Resourceful, adaptable, and detail-oriented
- Capable of operating powered industrial vehicles.
- Capable of working at heights, including operating scissor and articulated boom lifts.
Management Reasoning and Organizational Skills
- Strong leadership, trainer and team development skills
- Hands-on technical troubleshooting (mechanical, electrical, automation)
- Strong organization, planning and budget management
- Proactive in working with planning and scheduling to eliminate waste
- Ability to balance urgent execution with long-term improvement and strategy
- Cross-functional collaboration and communication
- Continuous improvement mindset (waste elimination) and structured problem solving
Systems Usage
- Asset Essentials or other Computerized Maintenance Management System (CMMS)
- Nulogy or other Shop Floor Management system (SFM)
- UKG or other Workforce Management system (WFM)
- Microsoft Office Suite, with strong Excel and Word skills
- Qualtrax or other Quality Management System (QMS)
- NetSuite or other procurement management system
- Equipment support software applications:
- LABELVIEW or other label design software
- PLC programming software
- HMI programming software
- Robot programming software
- CAD experience is a plus
Performance Metrics and Trends
- Safety
- Quality
- Productivity
- People
- Customer Value
- Financial