Responsibilities

• Provide support controlling, diagnosing, and resolving difficult problems that arise due to incorrect ECL coding/programming techniques.
• Provide IBM and Unisys Mainframe Operations/Application support including performing IPL in a highly-complex mainframe operating environment. Provide generalized expertise in OS2200, z/OS, and z/VM operating environments, JES2, JCL, and OpCon Unisys scheduling tool.
• Utilize a Windows-based personal computer workstation and the MS Office suite (Outlook, Excel, and Word), Internet browsers, Mainframe Terminal Emulation Software, and ITSM ticketing software.
• Provide support using standard tools (currently BMC Control Products Suite) for scheduling to include building, maintaining, and scheduling batch processing (to include complex system abend (error) recovery techniques). Provide real-time accurate monitoring and troubleshooting of multiple mainframe systems and applications.
• Conduct troubleshooting of mainframe application support issues in a manner that minimizes interruptions in the MLOB ability to provide customer support.
• Work with government personnel, other contractors, MLOB management, and customer personnel to ensure overall efficiency and effectiveness of MLOB Operations and Application Support.
• Support MLOB Ops/App Support tracking status of mainframe Change Management which includes Change Requests and Authorized Service Interruptions (ASI).
• Monitor and maintain the stability of systems and resources in the MLOB Ops/App Support mainframe environment using performance/workload monitoring tools.
• Perform system issue/incident determination, resolution, and RCA (e.g.: job abends, system performance degradation, network monitoring/recovery, workload monitoring/recovery).
• Escalate issues to the Shift Supervisor if unresolved within 15 minutes of receipt.
• Conduct tape service support for external tape systems in the z/OS Mainframe environment, including tape movement from silo to silo and preparing/updating tape administration documentation.
• Provide status and activity reports on items of team activities. Attend and participate in meetings.
• Evaluate the customer’s mainframe processing requirements (e.g. scheduling requests, capacity concerns, and performance requirements) and communicate these requirements to customers and government employees.
• Troubleshoot problems to minimize interruptions in the customer's critical business activities and proactively identify and resolve system performance bottlenecks.
• Notify the customer of acceptance, receipt of upgrades, and interruptions in service for upgrades/system patches.
• Provide follow-up during incident management including ITSM ticket updates, system documentation, and actions taken to fix the issue.
• Contact customers for required system reporting including unannounced outages, service interruptions, and system restoral, ensuring compliance with SLA requirements.
• Provide ongoing updates, workarounds, and incident resolutions to DISA Ecosystem, C2 cell, and the customer.
• Receive and disseminate notifications for ASI, product upgrades, software updates, and COOP exercises.
• Support customer performance requirements and customer support policies/procedures to ensure SLA objectives are achieved.
• Use government documented processes and procedures to download and install application releases.
• Use DISA approved tools and follow policies for Change, Incident, and Service Requests.
• Create, delete, and modify application user accounts IAW access requests received by the mission partner and/or Terminal Area Security Officer.
• Must be willing to work 3rd shift.
• Performs other related duties as assigned.

Qualifications

• A+ CE
• CCNA Security
• Network+ CE
• SSCP

About Us

Benefits

EEO Statement