Machine Learning (ML) Operations Engineer

About the Job

Location: Makati

Corporate Title: Senior Manager

Work Arrangement: Hybrid

Our Digital Products and Channels team is looking for experienced professionals to join us in Makati with the role of Machine Learning (ML) Operations Engineer.

In this role, you will lead the design, implementation, and optimization of end-to-end MLOps pipelines, enabling the scalable deployment, monitoring, and governance of machine learning models across the organization. You will collaborate closely with data science, engineering, and infrastructure teams to establish reliable, reproducible, and scalable machine learning workflows that support business objectives.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Design, build, and maintain scalable MLOps pipelines to support the continuous integration, deployment, and monitoring of machine learning models.
• Collaborate with Data Scientists and Engineers to streamline the transition of models from development and testing to production environments.
• Implement automated monitoring, logging, and performance tracking frameworks to ensure model reliability and effectiveness.
• Establish and enforce best practices for model versioning, reproducibility, and end-to-end machine learning lifecycle management.
• Manage model governance, access controls, and compliance with internal policies and regulatory requirements.
• Lead initiatives focused on model performance optimization, drift detection, and automated retraining to support long-term model accuracy and stability.

What we're looking for

• Bachelor's degree in Computer Science, Data Engineering, Information Technology, or a related field; a Master's degree is an advantage.
• At least 5 years of experience in software engineering, data platforms, or machine learning infrastructure, including a minimum of 3 years in an MLOps-focused role.
• Strong expertise in MLOps tools, cloud platforms (AWS, GCP, or Azure), containerization technologies, and CI/CD frameworks supporting machine learning deployment.
• Proficiency in Git, model versioning, automated data and model pipelines, and end-to-end machine learning lifecycle management.
• Strong analytical, critical thinking, and problem-solving skills, with the ability to identify root causes, evaluate solutions, and drive continuous improvement.
• Excellent communication and collaboration skills, with the ability to effectively engage cross-functional stakeholders and translate technical concepts into business value.
• Results-oriented and highly accountable, with a proven ability to manage priorities, deliver high-quality outcomes, and uphold governance, compliance, and operational excellence standards.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth