Luxury Yacht Charter Manager
Istion Yachting · Alimos, Greece ·
- Category
- Management
- Experience
- 5+ years
The Manager – Luxury Yacht Chartering is responsible for leading the company's global yacht charter business by developing and executing strategic sales initiatives, expanding the charter portfolio, driving revenue growth, and delivering exceptional client experiences. The Director oversees charter sales, operations, marketing collaboration, owner relations, and team performance while positioning the company as a premier provider of bespoke luxury yacht charter services.
Key Responsibilities
Strategic Leadership
- Develop and execute the company's luxury yacht charter strategy to achieve revenue, profitability, and market growth objectives.
- Identify new business opportunities, emerging markets, and strategic partnerships.
- Lead annual business planning, budgeting, and forecasting for the charter division.
- Monitor market trends, competitor activity, and client preferences to inform business strategy.
- Represent the company at international yacht shows, luxury travel events, and industry conferences.
Sales & Business Development
- Lead charter sales initiatives and drive achievement of annual revenue and profitability targets.
- Build and maintain relationships with high-net-worth individuals (HNWIs), ultra-high-net-worth individuals (UHNWIs), family offices, luxury travel advisors, corporate clients, and strategic partners.
- Expand the company's global charter client portfolio.
- Negotiate high-value charter agreements and commercial partnerships.
- Develop referral networks and strategic alliances to increase charter bookings.
Charter Operations Oversight
- Oversee the end-to-end charter booking process, ensuring seamless execution and exceptional service delivery.
- Ensure operational excellence across all charter activities.
- Establish and monitor service quality standards and operational procedures.
- Collaborate with yacht owners, captains, crew, yacht management companies, and destination partners.
- Ensure compliance with international maritime regulations, charter contracts, insurance requirements, and company policies.
Yacht Owner & Fleet Relations
- Develop strong relationships with yacht owners and yacht management companies.
- Expand the managed and marketed charter fleet.
- Negotiate exclusive charter listings and management agreements.
- Advise owners on charter strategy, pricing, utilization, and market positioning.
- Maximize fleet utilization and owner returns.
Client Experience & Brand Excellence
- Ensure delivery of world-class, personalized luxury experiences throughout the client journey.
- Oversee VIP client relationship management and concierge services.
- Resolve complex client issues with professionalism and discretion.
- Maintain the company's reputation for exceptional service quality and confidentiality.
Marketing & Brand Development
- Collaborate with the marketing team on brand positioning and charter campaigns.
- Support digital marketing, social media, public relations, and luxury brand partnerships.
- Promote charter offerings through international exhibitions, networking events, and strategic collaborations.
- Identify opportunities to strengthen the company's market presence.
Financial Management
- Prepare and manage the charter division's annual budget.
- Monitor revenue performance, profitability, and operational costs.
- Analyze sales performance and market trends to optimize pricing strategies.
- Present financial and operational reports to executive management.
- Ensure achievement of revenue, margin, and growth targets.
Leadership & Team Management
- Lead, mentor, and develop the charter sales and operations teams.
- Establish performance objectives and key performance indicators (KPIs).
- Recruit, train, and retain high-performing professionals.
- Foster a culture of excellence, collaboration, innovation, and client-centric service.
Requirements
Qualifications
- Bachelor's degree in Business Administration, Hospitality Management, Tourism, Maritime Studies, Marketing, or a related field.
- Master's degree (MBA or equivalent) preferred.
- Minimum of 10 years' experience in luxury yacht chartering, yacht brokerage, luxury travel, hospitality, or a related industry.
- At least 5 years of senior leadership experience managing commercial teams and operations.
- Extensive knowledge of the yacht charter market
Skills & Competencies
- Strategic leadership and business planning.
- Proven sales, negotiation, and business development expertise.
- Strong commercial and financial acumen.
- Excellent leadership and people management skills.
- Outstanding communication, presentation, and networking abilities.
- Ability to build trusted relationships with UHNW clients and yacht owners.
- Strong operational management and problem-solving capabilities.
- High level of professionalism, integrity, discretion, and attention to detail.
- Ability to perform effectively in a fast-paced, luxury environment.
- Fluency in English; additional languages are highly desirable.
Working Conditions
- Executive-level position with international travel.
- Availability outside normal business hours to support VIP clients and operational requirements.
- Attendance at international yacht shows, luxury travel exhibitions, and networking events.
- Frequent interaction with yacht owners, brokers, captains, luxury hospitality partners, and global clients.
Preferred Experience
- Established international network within the luxury yachting, travel, hospitality, and lifestyle sectors.