LP Customer Service Associate

We are looking for a vigilant and customer-focused Loss Prevention (LP) Customer Service Associate to help minimize theft and fraud while providing excellent service to customers. The role blends security awareness with frontline customer service, ensuring a safe and welcoming store environment.

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Key Responsibilities:

• Serve as a visible deterrent at store entrances/exits to reduce theft and enhance security.

• Greet customers warmly and monitor entry/exit points while maintaining a professional demeanor.

• Observe and report suspicious behavior or potential theft in accordance with company policies.

• Support store management with loss prevention procedures, incident documentation, and investigations.

• Assist in monitoring surveillance equipment and reviewing CCTV footage as needed.

• Respond calmly and appropriately to incidents, escalating to management or law enforcement when required.

• Conduct routine checks of high-risk areas, fitting rooms, and storage zones.

• Promote a safe and secure environment for both employees and customers.

• Maintain compliance with all company loss prevention guidelines and safety protocols.

Qualifications:

• High school diploma or equivalent required.

• Prior experience in loss prevention, security, or retail customer service preferred.

• Strong observational skills and attention to detail.

• Excellent interpersonal and communication skills.

• Ability to handle confrontational situations calmly and professionally.

• Comfortable standing for long periods and walking the sales floor.

• Basic computer skills for logging incidents and using surveillance systems.

Preferred:

• Loss Prevention or Security certifications (e.g., Wicklander-Zulawski, LPQ) are a plus.

• Familiarity with retail POS and inventory system