Lounge Host

We are looking for a professional Lounge Host to provide an exceptional food and beverage service experience to guests in a premium airport lounge. You will be responsible for delivering attentive, efficient, and friendly service while maintaining the highest standards of presentation, cleanliness, and hospitality.

• Welcome and assist guests, responding to queries and requests in a professional manner.
• Take note of guest food and beverage requests and provide attentive table service.
• Set up and clear tables, ensuring dining areas are clean, presentable, and well maintained.
• Maintain the buffet area, including replenishing food, explaining dishes, and supporting guests with their selections.
• Confidently describe buffet and à la carte dishes, including relevant allergen information.
• Liaise closely with the bar and culinary teams to ensure food and beverage orders are delivered efficiently.
• Maintain high standards of cleanliness and presentation, including polishing cutlery, crockery, and glassware.
• Handle guest feedback and complaints professionally, escalating to supervisors or managers when required.
• Support cleaning and back-of-house teams during quieter periods.
• Deliver all services in line with established company and client standards and procedures.

• Minimum 2 years’ experience in hospitality, ideally within a premium or customer-facing environment.
• Excellent customer service and communication skills.
• Professional, confident, and approachable with a strong attention to detail.
• A positive team player with the ability to work efficiently under pressure.
• Self-motivated and proactive, with a flexible approach to work.
• Good spoken and written English.
• Flexible availability, including evenings, weekends, public holidays, and shifts across a 7-day operation.
• Strong interpersonal skills with the ability to build positive relationships with guests and colleagues.
• Well-presented and professional, with a genuine passion for hospitality and delivering high service standards.

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• Competitive salary
• On-site role
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

#docolondon