Lobby Senior Host 前台主管

Duties and Responsibilities工作职责

· Perform all duties as Lobby host, including additional duties as follows:

完成所有大堂接待员的工作职责，及以下工作职责

· Conducts shift briefings to ensure hotel activities and operational requirements are known

开交班会，确保员工都清楚酒店活动及操作要求。

· Supervise front office operations during assigned shift including:

监督指定班次期间前厅的运作，包括：

· Maintenance of guest information

客人信息的维护

· Maintenance of information about local events

本地活动信息的维护

· Compile occupancy statistics

编写入住率统计

· Supervise the use of the public address system

监督公共地址系统的使用

· Supervise group bookings

监督团队预订

· Assisting with serious complaints

协助处理重大投诉

· Supervise cashiering activities during shift including:

监督班次期间的出纳员活动，包括：

· Cash handling and banking procedure

现金处理和银行程序

· Dealing with irregular payments

处理不定期付款

· Instructing staff in credit policies and facilities

教导员工信用政策及设施

· Instructing staff in cash security procedures

教导员工现金安全程序

· Carry out debtor control

执行债务人控制

· Prepare reports

准备报告

· Supervise the cashiering system

监督出纳员系统

· In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures.

与电脑部主管协作，确保酒店系统根据标准正常运行。

· To ensure that all refused business is recorded and reported to Front Office Manager.

确保对所有被拒绝的业务做出记录，并上报给前厅部经理。

· Be able to handle main Guest complaint

有能力去处理客人的投诉

Required Skills –

技能要求

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力

· Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

· Problem solving and organizational abilities

具有解决问题和组织能力

Qualifications –

学历

· Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的大专学历或专业证书

Experience –

经历

· 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。