Lobby Hostess

To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to record and pass on information selectively. To assist the employee responsible for Sales and After Sales with all customer contacts. Ensuring a pleasant atmosphere in the dealership.

 Representing the Mercedes-Benz dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners

 Promptly greeting and addressing all visitors to the Mercedes-Benz dealership

 Friendly and open approach to visitors in accordance with the Mercedes-Benz identity

 Looking after customers waiting in the showroom

 Answering and conducting telephone calls and connecting callers if required (switchboard) with proper ettiquettes

 Arranging for staff who are temporarily unavailable to call back

 Ensuring prompt, priority customer care for those with problems or complaints

 Recording and documenting walk-ins and tele-ins in the showroom

 Introduce sales consultants to all showroom walk-in customers

 Providing customers with initial information in the form of brochures if necessary in case of sales consultants are not available at the showroom

 Provide basic information about Mercedes Benz, Dealership and Mercedes Benz products and services over phone to all telephone enquiries.

 Proactively offer refreshments to all walk-in customers

 Record tele-in and walk-in prospects information in showroom log-book and share the same with sales manager daily

 Pass on all tele-in enquires to respective sales consultants with the consent of sales manager

 Assisting the sales consultant to present products, services by handing over brochures, price lists, schemes etc to sales consultants

 Ensure all showroom display vehicles are displayed in a proper lay-out (as recommended by MB India)

 Ensure cleanliness of display vehicles by maintaining the showroom vehicle checklist

 Ensure all test drive vehicles are parked in their respective parking bays

 Ensure cleanliness of all test drive vehicles by maintaining the test drive vehicle cleaning checklist 

 Maintain test drive log book to monitor and control proper usability of test drive vehicles

 Act as one point contact for information related to test drive vehicle availability

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 Ensuring that the showroom is kept clean and tidy by maintaining the showroom cleaning checklist

 Promoting a friendly atmosphere in accordance with the Mercedes-Benz corporate design

 Ensuring that the reception is kept clean and tidy including the functionality/availability of the equipment/refreshments and snacks provided in these areas

 Checking and, if required, refilling brochure boxes

 Checking, arranging and, if required, refilling accessory items

 Ensure that the customer parking bays are strictly utilised for customers vehicle parking and ensure that at any given point at least one parking bay is available for customers. 2/2 Mercedes-Benz Receptionist job description

1. Statutory Benefits

2. GPA

3. Monthly performance based incentive