Linux System Administrator Level 2

DarkStar Intelligence is seeking a System Administrator Level 2 to support the implementation, troubleshooting, and maintenance of critical Information Technology (IT) systems in a mission-focused environment. This role is responsible for managing IT system infrastructure and associated processes to ensure reliable, secure, and efficient system performance across the enterprise.

The System Administrator provides comprehensive support for day-to-day IT operations, including monitoring, maintenance, and issue resolution across client/server environments, storage systems, network devices, mobile devices, and related technologies.

The role delivers Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, resolution, and escalation coordination as needed.

This position plays a key role in maintaining operational continuity by supporting communication of system status updates to agency leadership and internal stakeholders. Responsibilities also include supporting dispatch operations, hardware troubleshooting, and end-to-end involvement in issue resolution processes.

The selected candidate will configure and manage UNIX and Windows operating systems, install and maintain operating system software, and ensure system integrity across all environments. Additionally, this role includes configuring network components and implementing system enhancements designed to improve reliability, performance, and overall system resilience.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance