Lifecycle Services Solution Consultant

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: The Lifecycle Services Solutions Consultant reports directly to the Solution Consultants Manager. The primary role of a Lifecycle Services Solution Consultant is to deliver accelerated sales growth in consulting business, services, and associated automation hardware and software portfolio. The Lifecycle Services Solution Consultant is the subject matter expert in understanding customers’ business drivers and desired outcomes, combining capabilities and solutions to fully meet customer expectations. This role is the Lifecycle Services liaison between Rockwell Automation and Kendall Electric, providing marketing and commercial leadership for sales growth, responsibility for supporting the Commercial plan for the Services business, competency development of the sales team. Responsible for managing the services portfolio, go-to-market strategy and partner ecosystem related to Lifecycle Services.

Exciting work you will do:

The essential duties and responsibilities of the Lifecycle Services Solution Consultant will consist of, but are not limited to, the following:

• Develop goals and metrics and coordinate with team members on meeting targets for all areas of Kendall Electric services business
• Understand the typical buyer, user, and influencer personas within a customer as well as their unique business drivers
• Serve as a domain expert around Services business and continuously build competency within yourself and your services and sales resources
• Attract new and expand existing customers by defining a commercial process across the company and supporting collaborative sales efforts to grow Lifecycle Services
• Work with outside sales to create and maintain a robust sales funnel
• Create, own, and execute a business plan
• Collaborate with domain experts to bring the right technical solutions to meet customer expectations and deliver outcomes
• Perform other duties as assigned

Competencies you possess:

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Awareness of the needs of others
• Problem Solving
• Teamwork and collaboration
• Priority Setting

What you’ll need:

• Work Experience: 5 years’ sales experience with a similar product line
• Education: Bachelor’s degree or equivalent combination of skills and experience
• Analytics/Computer Skills: Experience working with Microsoft Office; ability to learn new software; demonstrated knowledge and understanding of automation standards and terminology
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities in a fast-paced, continuously evolving, and sometimes ambiguous environment
• Cross-functional skills: Ability to work well cross-functionally; provides excellent internal and external customer service
• Travel: Willingness to travel for client meetings and industry events as needed
• Communication Skills: Strong interpersonal communication, problem-solving, organizational, and written/verbal communication skills
• Physical, Mental and Visual Skills: Ability to see, talk, and hear; ability to sit for 8 hours a day
• Physical Environment: Normal office environment; may include warehouse or fabrication environments with exposure to moving equipment

Qualifications we prefer but don’t require:

• Work Experience: Previous experience selling to or working within manufacturing environments
• Technical Knowledge: Understanding of selling multi-year industrial manufacturing service contracts

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.