Licensed Community Manager-Portfolio

Job description

LICENSED COMMUNITY ASSOCIATION MANAGER NEEDED FOR HOA PORTFOLIO (MULTIPLE OFFICE LOCATIONS AVAILABLE)

Empire Management Group is a fast-growing, full-service community association management firm providing complete support to Florida Homeowners and Condominium Associations with a focus on developers. Empire has been serving Florida for over 25 years. We are an exciting, vibrant team. Empire has a great reputation within the industry and its clients.

Position Summary

The Community Association Manager is accountable for managing an assigned portfolio of communities to provide an agreed scope of services and achieve targeted service and financial goals.

Position Functions

Teamwork– Demonstrate a commitment to Empire and team goals. Complete tasks in a timely and effective manner. Participate in process improvement teams as needed.

Communication- Identify and communicate key messages to association board members, homeowners, customer care representatives, vendors, and others. Maintain property fact sheets. Coordinate and attend board/Membership meetings.

Architectural Requests- Review applications for compliance-based on association restrictions and forward applications to appropriate board/committee with a recommendation.

Facilities Management and Maintenance- Establish and maintain agreed standards for operations and maintenance. Procure and manage service providers. Scheduling and conduct community and common area inspections. Provide a complete, timely, and effective covenant enforcement service.

Vendor Management- Conduct effective vendor bidding processes (bidding, hiring, monitoring) that demonstrate professional contract management practices.

Customer Service- Ensure the timely, efficient, customer-oriented handling and resolution of each inquiry, request, dispute, or complaint (via telephone, e-mail, and face to face) by establishing needs, investigating problems, implementing agreed solutions, and documenting as appropriate.

Safety and Security- Contribute to safety and security for each community by developing and implementing emergency and/or disaster preparedness plans, monitoring gate access controls, and identifying other safety issues and unsafe conditions during property inspections.

Special Projects– Effectively manage the on-time, on-budget completion of special projects that meet agreed objectives.

Knowledge and Skills

Working knowledge of federal and state laws governing the operation of community associations.

Good working knowledge of the community’s governing document and rules.

Excellent people skills and proven ability to maintain working relationships with developers, boards, homeowners, vendors, and fellow employees.

Superior communication, and networking ability.

Strong speaking and writing skills, with the ability to communicate effectively on a variety of levels.

Strong organizational and conflict resolution skills.

Computer skills in Windows Suite and Community Association Software.