Level 3 IT Technician
Entourage Technology Pty Ltd · Tamworth, Tamworth & North West NSW ·
- Work mode
- Onsite
- Employment
- Full time
- Category
- Support
- Experience
- 5+ years
Salary: $75,000 – $80,000 per year
Level 3 - IT Technician - Entourage Technology - Tamworth - Full Time
Join one of Northern NSW's leading MSPs
We're a locally owned Managed Service Provider supporting businesses across Northern NSW. We're growing, and looking for an experienced Level 3 Technician to join our Technical Operations team - someone who enjoys solving tricky problems, mentoring others, and building great client relationships.
The Role
You'll be a senior technical resource across cloud, infrastructure and networking - the go-to person when Level 1/2 engineers hit something tricky. Day to day you'll:
Support and troubleshoot Microsoft 365, Azure, Entra ID, Intune, Windows Server, AD, Hyper-V/VMware
Handle networking (routing, switching, wireless, VPNs, firewalls) and backup/DR
Deliver projects like server upgrades, M365 migrations and cloud transformations
Mentor junior engineers and help improve how we work
Build strong, trusted client relationships
What You'll Need
5+ years in an MSP environment
Solid Microsoft 365, Azure, Entra ID and Intune experience
Windows Server/AD and virtualisation (VMware or Hyper-V) experience
Strong networking fundamentals (VLANs, VPNs, DNS, DHCP, TCP/IP, firewalls)
Backup/DR experience
Great communication and customer service skills
Current Australian driver's licence
Nice to Have
Microsoft/Azure certifications, Fortinet/Sophos/Cisco/Ubiquiti experience, PowerShell, ITIL, ConnectWise or similar PSA/RMM, cybersecurity tools (Defender, Sentinel, MDR).
Why Join Us
Competitive salary, real career progression, ongoing training, exposure to varied tech and industries, and a supportive team where your ideas actually matter.
To Apply
Send your resume, a short cover letter on your MSP experience, and any relevant certs.