Level 2 IT Support
Exclusively Remote ·
- Employment
- Contract
- Category
- Support
- Experience
- 2+ years
Remote (within South Africa) independent contractor role providing Level 1.5–2 IT support across desktop and server environments. Day to day involves managing Windows Servers, virtualization and backup systems, administering Active Directory and Office 365, and troubleshooting issues during EST-hours shifts.
Desktop Support Technician (Level 1.5–2)
Remote (within South Africa)
Independent Contractor
Working Hours:
10:00 AM – 6:00/7:00 PM EST (4:00 PM – 12:00/1:00 AM SAST)
Level 2 IT Support Technician
We are looking for a skilled Level 2 IT Support Technician to join our team. This role involves supporting both infrastructure and end-users, with a strong focus on virtualization, backup systems, and Windows environments.
Key Responsibilities:
- Provide Level 2 technical support across desktop and server environments
- Manage and maintain Windows Servers and virtualization platforms
- Support and administer Active Directory and Office 365
- Monitor and manage backup systems across multiple platforms
- Troubleshoot technical issues and provide timely resolutions
- Assist with desktop support when required
Requirements:
- 2–4 years of IT support experience
- Strong knowledge of Windows Server environments
- Experience with firewalls, switches, virtualization and backup solutions
- Proficiency in Active Directory and Office 365
- Solid troubleshooting and problem-solving skills