Level 1 IT Support Technician (MSP)

Salary: $50,000 – $65,000 per year

About Levit8

At Levit8, we're passionate about delivering exceptional IT support and customer service. We're a growing Managed Services Provider (MSP) that values teamwork, accountability, continuous learning, and building long-term relationships with our clients.

Our culture is built on:

Continuous Growth

We invest in our people through mentoring, training, industry certifications, and hands-on experience. We believe that when our team grows, our clients benefit.

Transparency & Trust

Open communication and honesty form the foundation of both our internal culture and client relationships.

Teamwork & Respect

Every team member brings unique skills and perspectives. We support one another, share knowledge freely, and celebrate success together.

The Opportunity

We are looking for a motivated Level 1 IT Support Technician to join our Managed Services team.

This role is ideal for someone who enjoys helping people, has a passion for technology, and wants to build a long-term career in IT. You'll work alongside experienced engineers, supporting a diverse range of clients and technologies while developing your technical and customer service skills.

As the first point of contact for many support requests, you will play a key role in delivering an outstanding support experience and helping clients stay productive.

Key Responsibilities

• Provide first-line technical support via phone, email and remote support tools.

• Troubleshoot and resolve common hardware, software, Microsoft 365, networking and user issues.

• Log, update and manage support tickets within the service desk platform.

• Escalate complex issues to senior engineers when required.

• Assist with user onboarding, account creation, permissions, and device deployments.

• Follow documented procedures and best practices to ensure consistent service delivery.

• Maintain accurate documentation of client environments and support activities.

• Provide onsite support to clients when required using a company-supplied vehicle.

• Contribute to a positive team culture through collaboration and knowledge sharing.

About You

We're looking for someone with a positive attitude, strong communication skills, and a genuine interest in technology.

Ideally You'll Have

• Previous experience in a customer service, help desk, or technical support role (desirable but not essential).

• A basic understanding of Windows operating systems, Microsoft 365, PCs, laptops, printers and mobile devices.

• Strong troubleshooting and problem-solving skills.

• Excellent written and verbal communication.

• A willingness to learn and take feedback on board.

• Strong organisational and time management skills.

• A current Australian driver's licence.

Bonus Points For

• Experience working within an MSP environment.

• Microsoft, CompTIA or other industry certifications.

• Exposure to Microsoft 365, Intune, Azure AD/Entra ID or networking technologies.

• HaloPSA and NinjaRMM Experience

What We Offer

• Competitive salary package.

• Ongoing training, mentoring and career development.

• Exposure to a wide range of technologies and industries.

• A supportive team environment that encourages growth.

• Company vehicle access for onsite client visits.

• Opportunities to progress into Level 2 and Level 3 technical roles.

• Modern tools, systems and processes designed to help you succeed.

Apply Now

If you're passionate about technology, enjoy helping people, and want to build your career with a growing MSP, we'd love to hear from you.

Submit your resume and a brief cover letter outlining your experience, career goals, and why you'd be a great fit for the Levit8 team.

Join Levit8 and help us deliver remarkable IT experiences for businesses across Australia.