Lending Marketing & Communications Specialist

Get to Know the Team

• Grab Financial Group (GFG) is building one of Southeast Asia's leading digital financial services platforms, helping people across the region live, earn, and play with greater confidence.
• We provide accessible and solutions across payments, lending, insurance, and investments.
• Our mission is to grow financial inclusion by creating equal access to financial services for consumers, driver- and delivery-partners, and everyday entrepreneurs.
• You will help bring GFG programs to life by developing compelling marketing materials and supporting communication campaigns that keep our partners informed and engaged.
• We work with speed and ambition, challenge conventional thinking, and experiment with new ideas.
• When things do not go as planned, we learn, and improve together.

Get to Know the Role

• As part of Grab Financial Group's Lending Operations Team, you will help make lending products easier to understand and more accessible to consumers, driver- and delivery-partners, and merchant-partners.
• You will combine creativity, and structured execution to bring lending programs to life across multiple channels.
• From developing communication plans to coordinating creative assets and campaign rollouts, you will help ensure that the right message reaches the right audience at the right time.
• You will partner with Marketing and teams to develop impactful customer communications that increase awareness, understanding, and adoption of Grab's lending products..
• While this is the primary scope of the role, you should remain and open to taking on additional responsibilities as our needs evolve.
• This role will report to the Head, Consumer Lending and will be based onsite at our Petaling Jaya office.

The Critical Tasks You Will Perform

As part of the dynamic Lending Commercial Team, we are looking for someone with creative and transformative mindset to be part of Grab Financial Group. This is the primary scope of the role, but you should remain and when taking on additional assignments and challenges.

• Develop communication plans that position Grab Financial Group's lending products for consumers, driver- and delivery-partners, and merchant-partners.
• Create and coordinate engaging marketing materials, including in-app messages, brochures, infographics, content snippets, and social media assets.
• Partner with the Marketing team to ensure messaging, visual identity, and brand standards across campaigns.
• Manage the end-to-end communication setup process, coordinating team members and ensuring deliverables are accurate.
• Maintain an organised repository of communication plans, creative assets, and campaign materials for tracking and future reference.
• Analyse campaign and communication performance, recommending improvements to increase reach, engagement, and conversion.
• Support GFG events and use AI tools and latest technologies for research, brainstorming, content development, and workflow improvement while maintaining brand and quality standards.

What Essential Skills You Will Need

1. Must have at least a Diploma in graphic design, communications, marketing, or a related field.
2. Proficiency in multiple Adobe Creative Suits products (Adobe Illustrator, Photoshop, Premier Pro and many more) and Google Workspace
3. Require basic HTML coding knowledge.
4. Knowledge of SQL/ Phyton / Microsoft BI / Google Script / any scripting language.
5. Passionate about communication and design.
6. With the ability to tailor messaging for several audiences in English, Malay and Mandarin (added advantage) languages.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.