Learning Systems Support - SuccessFactors Support Experience Required
CDK Global · Norwood, OH, us ·
- Category
- Support
Provides ongoing support for the learning systems utilized by CDK associates and clients. This includes configuration, installation, troubleshooting, analysis and maintenance of all learning systems such as the Learning Management System, integration to WebEx, learning portals, SharePoint, etc. The LSSS will be the first point of contact for all technical learning system support requests submitted to the Technology Solutions Team. It requires prioritization of work requests with sense of urgency to ensure SLA compliance. Support experience with SuccessFactors is required!!
Job Attributes:
- Provide world class technical support to associates and clients
- Collaborate with Learning Development to ensure content is load promptly and accurately
- Identify opportunities to improve the user experience with our learning system and processes
- Continual personal and professional development in the areas of CDK solutions
Functional Responsibilities:
What it is:
- Provide technical support for tier 2 items
- Maintain course codes, manage catalogs and curriculum, create new catalogs and curriculum as needed
- Create course sessions in the learning systems for Instructor Led Training or Virtual Instructor Led Training and maintain schedules
What it is Not:
- A place where every CDK associate and client comes for troubleshooting on non-learning issues
- A role that resolves issues related to product, or client hardware and/or software
- A delivery leader who manages Learning Delivery Consultants qualifications and product knowledge expertise
Workplace Expectations:
- Ability to utilize all Microsoft Office applications including Power Point and Word.
- Ability to utilize the LMS and work in WebEx.
- 80% of the work is spent resolving support cases on the phone or via support site
- Little to no travel required
- Communication with Management
- Participate in bi-weekly 1-on-1’s
- Effective associate and client written (email) and verbal communications
Technical Knowledge and Experience:
- SuccessFactors Learning Management System - Required
- elearning design including captivate and storyline - Preferred
- SCORM and AICC - Preferred
- Javascript - Preferred
Personal Qualifications:
- Client Focused
- Results Oriented
- Excellent verbal and written communication skills
- Excellent Listening & Questioning Skills
- Highly self-motivated and directed
- Resourceful
- Organized
- Adaptive
- Flexible Communication Style
- Problem solving ability
- Bachelor’s Degree Preferred or 2+ years equivalent experience - Training, education, IT system administration or other related field
CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.
We believe that diversity in all aspects of business leads to strength
We offer a competitive benefits package that will go into effect on day 1 (yes, day 1):
• A variety of Medical, Dental, Vision & Prescription options
• Long/Short Term Disability
• Flexible Spending & Health Saving Account options
• Life Insurance
• 401(k) with a company match
• Tuition reimbursement
• Paid vacation, sick time, holidays, and floating holidays
• Wellness programs
• And much more……
Want to learn more about CDK? Visit www.cdkglobal.com Visit our Careers Page: http://www.cdkglobal.com/company/career-opportunities#sthash.bCGnm6x6.dpuf
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