Learning Systems Administrator

The Learning Systems Administrator provides operational, technical, and administrative support for the Learning & Development team. This role is responsible for coordinating day-to-day training operations, improving team processes, supporting field employees and learning academies, administering recognition programs, and serving as a primary point of contact for training-related questions.

ESSENTIAL JOB FUNCTIONS
Provide administrative support for Learning & Development initiatives and programs.
Maintain records, documentation, forms, and standard operating procedures.
Support instructor-led and virtual learning events through preparation, coordination, and follow-up activities.
Serve as the first point of contact for basic training support requests from field team members.
Assist employees with training completion verification and common learning-related questions.
Troubleshoot routine issues and escalate complex technical or system-related concerns to the appropriate teams.
Provide timely and professional support via phone, email, and other communication channels.
Identify opportunities to improve administrative workflows and learner support processes.
Develop and maintain standardized procedures, templates, and documentation.
Partner with the L&D Administrative Supervisor to implement continuous improvements that enhance the learner experience and reduce administrative effort.
Coordinate administrative activities for the You Rock Recognition Program.
Track nominations, recognition activity, communications, and program reporting.
Help maintain recognition records and assist with program logistics and communications.
Support Learning & Development team meetings, projects, and special initiatives.
Respond to questions from field leaders and team members regarding training resources and processes.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:
Associate's degree or equivalent work experience.
2+ years of administrative, operations, customer support, or Learning & Development experience.
Strong organizational skills with exceptional attention to detail.
Excellent written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service mindset with a focus on supporting field team members.

Proficiency with Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Preferred:
Advanced Microsoft Excel skills, including PivotTables, formulas, Power Query, or similar reporting capabilities.
Experience creating workflows or automations using Microsoft Power Automate, Power Apps, or other automation tools.
Experience supporting Learning & Development, Human Resources, or Training teams.
Experience preparing reports and working with training data.
Familiarity with Microsoft Teams and SharePoint.
Experience documenting processes and developing standard operating procedures.
Continuous improvement experience using Lean, Six Sigma, or similar methodologies is a plus.