Learning Experience Designer

You will design, script, and produce customer education resources, including webinars, tutorials, workshops, videos, digital courses, presentations, interactive activities, and facilitator guides. You will research product capabilities and learner needs, work with stakeholders and subject matter experts, maintain learning content, and evaluate outcomes to improve adoption and product mastery. You will publish and optimize learning experiences across the learning ecosystem and responsibly use AI and emerging technologies to improve content workflows.

Responsibilities

• Design, script, and produce learning resources and training programs.
• Design end-to-end learning experiences that onboard customers and accelerate product adoption.
• Update learning materials as product functionality and user interface changes are released.
• Create scalable, reusable learning assets for multiple customer touchpoints.
• Research products, learner feedback, and subject matter expertise to develop instructional content.
• Partner with stakeholders to diagnose customer challenges and select effective learning solutions.
• Maintain expert knowledge of Lucid Suite features and functionality.
• Align learning initiatives with product roadmap releases.
• Build and manage relationships with internal partners and subject matter experts.
• Publish, maintain, and optimize learning experiences across learning platforms.
• Evaluate learning experiences using feedback, analytics, and business outcomes.
• Use AI and emerging technologies to improve content creation and maintenance.

Requirements

• 2+ years of experience in adult learning, digital learning, instructional or curriculum design, or UX/UI research or design.
• Portfolio demonstrating visual communication, writing, and instructional or UX design work.
• Ability to master technical products and translate them into human-centered learning experiences.
• Ability to synthesize stakeholder, customer, and performance feedback to improve learning experiences.
• Proficiency with an online-training or content-authoring tool.
• Ability to design visually appealing, on-brand materials.
• Ability to work hybrid, including two days per week in the South Jordan office.

Benefits

• Hybrid work arrangement combining remote work and in-person collaboration.
• Work-life balance through remote, office-based, or combined work arrangements depending on role and team needs.