Learning Experience Designer

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries and franchisees, supports and operates restaurants under the Applebee’s Neighborhood Grill + Bar®, IHOP®, and Fuzzy’s Taco Shop® brands. As of December 28, 2025, these three brands consisted of over 3,500 restaurants across 20 international markets. Dine Brands is one of the largest full-service restaurant companies in the world and in 2022 expanded into the Fast Casual segment. For more information on Dine Brands, visit the Company’s website located at www.dinebrands.com.

Job Location Type

Hybrid

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Position Summary
The Experience Designer is an individual contributor role responsible for designing and delivering brand-aligned learning experiences that support our Dual Brand concept.

Reporting to the Sr. Manager of Learning & Development, this role partners with stakeholders across brands and functions to develop engaging, scalable training solutions that drive operational performance, business outcomes, and consistent guest experiences.

This role operates in a fast-paced, high-change environment and requires strong execution, adaptability, and the ability to manage multiple priorities. The ideal candidate brings experience in restaurant environments, a collaborative and solutions-oriented mindset, and the ability to design practical, performance-driven learning experiences for frontline operators and leaders.

Key Responsibilities
Learning Experience Design & Development
• Design and develop learner-centered training solutions across modalities (eLearning, instructor-led, blended, and on-the-job)
• Translate operational processes and brand standards into clear, actionable learning experiences for frontline teams and managers
• Analyze and transform existing content into scalable, effective learning solutions across both brands
• Apply instructional design methodologies (e.g., ADDIE, Agile, Design Thinking) to deliver high-impact solutions
• Adapt and localize learning content for diverse audiences, ensuring cultural relevance and operational applicability

Collaboration
• Partner with stakeholders across both brands to gather requirements and ensure learning solutions reflect brand standards and operational needs
• Collaborate with cross-functional teams, including Operations, Culinary, Marketing, and Field teams to align training with key initiatives
• Incorporate brand-specific elements into learning experiences while supporting consistency where appropriate
• Provide recommendations on learning approaches based on business needs and learner experience

Stakeholder Support & Execution
• Participate in needs analysis discussions and working sessions with Brand Training and Operations Teams and field teams
• Execute against agreed project scope, timelines, and deliverables
• Own end-to-end development of learning solutions, including scoping, design, stakeholder alignment, and delivery
• Communicate progress and incorporate feedback to refine learning solutions
Content Development & LMS Execution
• Develop and maintain learning content within the LMS (Docebo experience preferred)
• Create engaging, interactive, and user-centric learning experiences aligned with brand guidelines
• Utilize authoring tools (e.g., Articulate 360, Storyline, Rise) to produce high-quality materials
• Ensure content is engaging, interactive, and aligned with brand guidelines
• Manage course uploads, configurations, and updates in the LMS
• Troubleshoot LMS content issues and support end-user experience
• Optimize learning paths and assignments to drive completion and performance

Measurement & Continuous Improvement
• Gather learner feedback and performance data to inform updates to training materials
• Align learning solutions to key operational and business performance outcomes (e.g., guest experience, speed of service, accuracy, and sales drivers)
• Conduct iterative improvements to learning content based on insights and stakeholder input
• Support ongoing updates as business needs evolve

Required Qualifications
• Bachelor’s degree in Instructional Design, Education, Learning and Development, or related field
• 3–6+ years of experience in instructional design or learning experience design
• Proven ability to manage multiple projects in a fast-paced, evolving environment
• Strong understanding of adult learning principles and instructional design fundamentals
• Proficiency with eLearning authoring tools (Articulate 360, Storyline, Rise, or similar)
• Strong communication (written and verbal) and collaboration skills
• Experience with LMS Administration, Docebo preferred
• Fluent in English and Spanish (written and verbal), with the ability to review, validate, and ensure accuracy of translated learning content for operational use

• Target salary $75k-$90k depending on experience

Preferred Qualifications
• Experience supporting Quick Service Restaurant (QSR) or Full-Service Restaurant (FSR) environments
• Familiarity with restaurant operations, training, or field enablement
• Experience working with multi-brand franchise systems or multi-unit operations
• Knowledge of Docebo LMS administration and reporting tools
• Experience creating learning for frontline and hourly team members
• Exposure to agile development or rapid content design cycles
• Basic graphic design or multimedia development skills
• Familiarity with UX design tools (e.g., Figma, Adobe Creative Suite)
• Familiarity with emerging learning technologies, including AI-enabled content development tools

Critical Skills & Competencies
• Instructional Design Expertise: Strong foundation in adult learning theory and content design best practices
• Execution & Ownership: Delivers high-quality learning solutions from concept through implementation
• LMS Content Creation: Advanced ability to build, deploy, and optimize digital learning experiences
• Learner Focus: Designs practical, engaging experiences that support on-the-job performance
• Collaboration: Ability to partner effectively across L&D, Operations, and HR
• Business Acumen: Connects learning solutions to operational performance and business outcomes
• Collaboration: Ability to partner effectively across L&D, Operations, and cross-functional teams
• Attention to Detail: Ensures accuracy, consistency, and alignment with brand standards
• Adaptability: Thrives in a fast-paced, evolving environment
• Data-Driven Mindset: Uses metrics and feedback to continuously improve learning experiences

Success Measures
• Timely delivery of high-quality learning solutions
• Alignment with brand standards and operational needs
• Stakeholder satisfaction with deliverables
• Learner engagement and feedback
• Ongoing accuracy and relevance of training content
Work Environment
• Corporate office environment with periodic field engagement to observe and support training initiatives
• Works in a fast-paced, dynamic environment with changing priorities and deadlines
• Requires extended periods of sitting, computer work, and virtual collaboration
• Must be comfortable managing multiple tasks and adapting to evolving business needs

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.

Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.

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