Learning & Development Manager

• Compilation and updating of the requisite training manuals and tools per field
• Updating the Premium Master Training Attendance List and records for all trainings i.e. Fire, First Aid, Ennismore Learning.
• Updating of personal training history files of all employees
• Is familiar with Training Guidelines and People & Culture Policy issued by the Regional Head Office and ensures that they are applied accordingly.
• Updating Intern files and sending offer letters to Interns, tracking on boarding and final issuing of Certificates.
• Managing Room Bookings for trainings planned and preparing of BEO's when required.
• Responsible for preparation of all Training and recognition certificates.
• Ensuring that booked training rooms are set up as per requirements of the respective trainings.
• Create Printed and instructional materials to be used in training.
• Following up on nomination lists to ensure departments nominate Colleagues.
• Managing Training Attendance and nominations using Learning management system.
• Maintain soft copy and hard copy files of all training related documents and ensure that these files are up to date
• Facilitate training sessions
• Prepare poster and arrangements for CSR activities in the hotel and maintain the records of the Events including required Purchase Orders.
• Managing Tracking of cross training/ cross exposure and preparing certificates.
• Implement and evaluate training practices to maximize efficiency and effectiveness.
• Preparing Training Certificates for All Rixos Trainings.
• Conduct 3 audits per week for the departments to check the quality of the briefings being conducted and give feedback.
• Conduct IFH trainings for Restaurant Reservations, Spa, Sales and Operators when reports are released.
• Conduct Show around when New Hire Orientation is being conducted for Hotel within the week.

Education: Bachelor’s degree in:

• Human Resources
• Hospitality / Hotel Management
• Business Administration

Training certification: A Certified Trainer / Train-the-Trainer qualification, particularly by international hotel brands.

• 2–5 years of experience L&D experience
• Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.
• Hotel experience: Experience in hotel operations strongly preferred, especially 5-star hotels.
• English: Strong spoken and written English.
• Important skills: Training Needs Analysis (TNA), presentation/facilitation, training evaluation, communication, Excel/PowerPoint/Word, and working with multicultural teams.