Learning and Development Sr. Associate

Key Responsibilities

• Manage the end-to-end coordination of assigned learning and development programs

• Ensure smooth scheduling, logistics, communications, and delivery of training sessions

• Support learning portfolio management and monitor program timelines

• Work closely with stakeholders, facilitators, and internal teams to ensure successful program execution

• Anticipate and resolve program delivery issues and scheduling conflicts

• Maintain high standards for participant experience and engagement

• Gather feedback and evaluate the effectiveness of learning programs

• Prepare and maintain training materials, trackers, reports, and documentation

• Support process improvement initiatives within Learning Operations

• Assist in data reporting, dashboards, and learning metrics

• Use Learning Management Systems (LMS) to manage course administration and learner records

Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, Education, or related field

• At least 3 years of experience in learning administration, HR operations, events coordination, administrative support, or training program support

• Strong oral and written English communication skills

• Excellent stakeholder management and communication skills

• Shared Services experience

• Proficient in Microsoft Office Suite

• Experience using Learning Management Systems (LMS) is an advantage