Learning and Development Manager

Learning & Development Manager | Luxury Private Game Reserve

Kendrick Recruitment is currently seeking a passionate and strategic Learning & Development Manager for a leading luxury private game reserve. This is a unique opportunity for a people-focused professional who is driven by development, excellence, and purpose-led hospitality within a conservation-based environment.

The successful candidate will play a key role in shaping and driving the learning culture across the organisation, ensuring continuous development, service excellence, and leadership growth across all departments.

Key Responsibilities:

Learning & Development Strategy

• Develop and implement the annual L&D strategy aligned with operational goals
  
• Conduct skills gap analyses and identify training needs across departments
  
• Design structured learning programmes for hospitality, leadership, compliance, and guest service excellence
  
• Promote a strong culture of continuous learning and professional development
  

Training Delivery & Facilitation

• Facilitate inductions, workshops, training sessions, and development programmes
  
• Coordinate external facilitators and accredited training providers
  
• Oversee onboarding and orientation programmes for new employees
  
• Develop training materials, SOP guides, manuals, and learning resources
  

Compliance & Skills Development

• Ensure compliance with labour legislation and skills development requirements
  
• Manage Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs)
  
• Maintain accurate training records and reporting systems
  
• Monitor training budgets and ensure cost-effective delivery of programmes
  

Requirements:

• Degree in Human Resources, Learning & Development, Organisational Development, or related field
  
• Proven experience in L&D or Training within luxury hospitality or service-driven environments
  
• Facilitation experience essential; assessor/moderator qualifications advantageous
  
• Knowledge of SETA processes and South African skills development legislation advantageous
  
• Strong understanding of hospitality operations and service standards
  
• Computer literate (Microsoft Office and learning systems)
  

Personal Attributes:

• Excellent facilitation and presentation skills
  
• Strong interpersonal and communication abilities
  
• Ability to coach and influence at all levels
  
• Highly organised with strong administrative capability
  
• Emotionally intelligent and culturally sensitive
  
• Passionate about people development and conservation-led hospitality
  

Key Performance Indicators:

• Completion and implementation of annual training plans
  
• Improvement in service standards and guest feedback
  
• Compliance with statutory training requirements
  
• Successful onboarding completion rates
  
• Training participation and assessment outcomes
  
• Departmental satisfaction with training support
  

This is a meaningful opportunity to shape the growth and development of a passionate hospitality team within a world-class conservation environment.

If you do not hear from us within 7 working days, please consider your application unsuccessful.