Lead SRE Engineer at Valce Talent Solutions – Monterrey | Jobyssey

Hybrid: 3 days on-site: Ave. Eugenio Garza Lagüera, San Pedro Garza García, Nuevo León, Mexico.

Role Overview

We are seeking a highly experienced Senior SRE Lead to lead reliability engineering and observability initiatives for critical platforms supporting GM Financials’ ecosystem, with a primary focus on Salesforce and Microsoft Azure environments. This role will be responsible for establishing and scaling SRE practices, driving operational excellence, and ensuring high availability, performance, and resilience of business-critical applications. The ideal candidate will bring deep expertise in cloud-native architecture, observability frameworks, and enterprise-scale production support, along with strong leadership capabilities in a global delivery model.

Key Responsibilities - SRE Leadership & Strategy

Lead the SRE function for Salesforce and Azure platforms, defining the roadmap and maturity model
Establish and drive SRE best practices, including SLIs, SLOs, and error budgets
Build and mentor a high-performing SRE team across onshore and offshore locations
Collaborate with GM Financial stakeholders, product teams, and engineering leadership Platform Reliability (Salesforce & Azure)
Ensure high availability, performance, and scalability of Salesforce applications and Azure-hosted services
Lead major incident management (P1/P2), including triage, stakeholder communication, and resolution
Drive root cause analysis (RCA) and implement preventive measures
Manage production stability across integrations between Salesforce and Azure services Observability & Monitoring
Design and implement end-to-end observability across Salesforce and Azure ecosystems
Establish unified monitoring across logs, metrics, and traces
Implement and optimize tools such as Azure Monitor, Application Insights, Splunk, Datadog, or similar
Define dashboards, alerting strategies, and actionable insights for proactive issue detection Automation & DevOps
Drive automation across incident response, remediation, and operational workflows
Implement Infrastructure as Code (IaC) practices using tools such as Terraform, ARM templates, or similar
Enhance CI/CD pipelines for Salesforce and Azure deployments
Enable self-healing systems and reduce manual intervention Cloud & Integration Engineering
Optimize Azure infrastructure for performance, resilience, and cost efficiency
Support Salesforce platform stability, including integrations, APIs, and middleware components
Work closely with integration teams to ensure reliable data flows and system interactions Governance, Risk & Compliance
Ensure adherence to GM Financial’s security, compliance, and regulatory requirements (including SOX)
Maintain audit-ready processes, documentation, and operational controls
Participate in governance forums, audits, and compliance reviews

Required Skills & Qualifications Technical Expertise

Strong experience in SRE, DevOps, or Production Engineering roles
Hands-on experience with Microsoft Azure (mandatory)
Experience supporting Salesforce platforms (Sales Cloud, Service Cloud, integrations)
Expertise in observability tools (Azure Monitor, Application Insights, Splunk, Datadog, etc.)
Strong scripting/programming skills (Python, PowerShell, or similar)
Experience with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins)
Familiarity with Infrastructure as Code (Terraform, ARM, Bicep) Operational Excellence
Proven experience in managing high-availability production environments
Strong understanding of incident management, RCA, and problem management
Experience defining and managing SLIs, SLOs, and error budgets Leadership & Stakeholder Management
Experience leading distributed/global teams
Strong communication and stakeholder management skills
Ability to operate in a fast-paced, high-impact environment
Strong decision-making and problem-solving capabilities

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