Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Sabre is seeking a talented Lead Software Systems Engineer to support the Sabre ServiceNow team. This role will lead the design, implementation, and optimization of ServiceNow IT Operations Management capabilities, including Discovery, Service Mapping, Event Management, and CMDB governance, within a complex enterprise environment.
This person will report to Manoj Selvarajan.
Responsibilities:
- Serve as the technical expert for ServiceNow ITOM capabilities including Discovery, Service Mapping, Event Management, Certificate Management, and CMDB integration.
- Configure, tune, and troubleshoot ServiceNow Discovery including MID Server configuration, credential management, patterns, probes and sensors, and discovery error resolution.
- Maintain CMDB integrity through identification and reconciliation rules, data normalization, relationship mapping, and alignment with CMDB governance and ITIL best practices.
- Discover and manage cloud resources in GCP including cloud-native services, dynamic infrastructure, and integration of cloud assets into the ServiceNow CMDB.
- Design and implement automation using ServiceNow workflows, Flow Designer, APIs, and integrations with monitoring and infrastructure tools.
- Perform systems performance analysis and root cause analysis of production incidents, including participation in 24/7 coverage as needed.
- Complete hands-on development within the ServiceNow platform including but not limited to: client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.
- Perform code review of peer development changes to ensure compliance with the Sabre ServiceNow Development standards and vendor’s best practices.
- Lead upgrade / patch skip remediation ensuring compliance with the Sabre ServiceNow Development standards and vendor’s best practices.
- Take ownership of high level / complex business requirements and works them to completion.
- Understand business user stories / requirements to provide the technical design and solution for product enhancements / new features.
- Deliver product enhancements, new features, and defect fixes on time and error free
- Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes.
- Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
Qualifications and Education Requirements:
- Bachelor/master’s degree in computer science, Information Technology, or a related field.
- Minimum of 7-8 years of experience implementing and administering ServiceNow ITOM capabilities including Discovery, Service Mapping and CMDB integration.
- Strong understanding of enterprise infrastructure components including servers, networks, cloud platforms, containers, and applications.
- Strong understanding of network architecture, SOA, object-oriented analysis and design, and application development methodologies.
- Proven ability to manage competing priorities with minimal supervision.
- Exceptional interpersonal skills including teamwork, facilitation, and negotiation.
- Strong knowledge of ServiceNow platform architecture, modules, and functionalities.
- Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows and Solution migration to higher environment.
- Experience in developing ServiceNow integrations using APIs, web services, and data
Ideal Candidate Profile
- Deep ServiceNow ITOM expert who can independently lead discovery architecture and CMDB governance initiatives.
- Strong communicator who can bridge the gap between complex technical solutions and non-technical business stakeholders.
- Strategic thinker who can develop long-term roadmaps while staying engaged at the operational level.
- Collaborative team player who works effectively with technical teams, business users, and vendor partners.
- Brings technical depth, professionalism, and accountability to every engagement.
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
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