Lead Software Engineer - Appian

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition:

As a Lead Engineer, you will lead the design and delivery of enterprise applications on the Appian low-code automation platform.

You will own the technical delivery of an Appian workstream end to end — guiding a team of developers, making day-to-day design decisions, and building the most complex components yourself — while working within the architecture and standards set by the Principal Engineer.

Job Details

Position Title: Lead Software Engineer – Appian

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About the Team:

The Enterprise architecture workflow automation and robotics team is community of dedicated professionals committed to building center of excellence for workflow automation and robotics.

Impact:

Enterprise architecture workflow automation and robotics support several critical business functions for the bank. This role is vital for building and maintaining enterprise workflow automation and robotics CoE. Our values — inclusivity, transparency, and excellence — drive everything we do. Join us and make a meaningful impact on the organization.

Key Deliverables (Duties and Responsibilities)

·Lead the technical delivery of an Appian workstream: translate solution architecture into detailed designs, work breakdowns, and estimates.

·Design and build complex Appian components hands-on: SAIL interfaces, process models, records, integrations, and web APIs.

·Guide a team of Appian developers day to day: assign and review work, unblock technical issues, and ensure adherence to design standards and best practices.

·Conduct code and design reviews within the team; escalate cross-workstream architecture decisions to the Principal Engineer.

·Monitor and improve application performance: act on health check findings, optimize process models and queries, and resolve production issues.

·Collaborate with business analysts and product owners to refine requirements and validate that designs meet business needs.

·Support release activities: application packaging, deployment preparation, and environment promotion.

·Mentor junior and mid-level developers toward Appian certification and stronger design skills.

Skills and Qualification (Functional and Technical Skills)

Functional Skills:

• Team Player: Support peers, team, and department management.

• Communication: Excellent verbal, written, and interpersonal communication skills.

• Problem Solving: Excellent problem-solving skills, incident management, root cause analysis, and proactive solutions to improve quality.

• Partnership and Collaboration: Develop and maintain partnership with business and IT stakeholders

• Attention to Detail: Ensure accuracy and thoroughness in all tasks.

Technical/Business Skills:

• 7+ years of software engineering experience, including 3+ years designing and delivering enterprise applications on the Appian platform.

• Strong Appian skills: SAIL interfaces, process models, records, data fabric, sites, web APIs, and integrations (Connected Systems, REST/SOAP services).

• Appian certification required — Senior Developer (Level 2) minimum; Lead Developer (Level 3) a strong plus.

• Solid grasp of Appian performance best practices: process model design, query optimization, and health check remediation.

• Working Java knowledge for Appian plug-in development and custom components.

• Experience with relational databases (Oracle, MySQL, SQL Server) and data modeling for Appian records.

• Experience leading or mentoring developers within a delivery team: task planning, code reviews, and technical guidance.

• Familiarity with Appian deployment processes: application packaging, environment management, and CI/CD pipelines.

• BS in Computer Science or equivalent experience.

Relationships & Collaboration

• Reports to: Associate Director

• Partners: Senior leaders and cross-functional teams

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.