Lead ServiceNow Engineer
Cook Systems · Tampa, FL ·
- Work mode
- Hybrid
- Seniority
- Lead
- Category
- Software engineering
- Experience
- 5+ years
Cook Systems · Tampa, FL ·
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Lead ServiceNow engineer at an IT consulting firm: drives complex enterprise ServiceNow implementations across ITSM, ITOM, CMDB, APIs, and integrations from architecture through deployment and production support, while mentoring junior developers and setting platform standards. Hands-on technical leadership role based in Tampa (hybrid).
For over 30 years, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.
Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.
Summary: We are seeking a highly skilled Lead ServiceNow Software Engineer to join our enterprise IT Service Management (ITSM) team. This role is perfect for a technical leader with extensive ServiceNow experience, capable of driving complex implementations and integrations from business requirements through architecture, development, deployment, and production support. You will collaborate with various stakeholders to deliver scalable and secure ServiceNow solutions across ITSM, ITOM, CMDB, and enterprise workflows.
Responsibilities:
Required Qualifications:
Preferred Qualifications:
Work Environment: This is a hybrid position combining remote work with onsite collaboration as needed. Strong communication and cross-functional collaboration skills are required to operate effectively within our large enterprise technology environment.
What You’ll Bring: The ideal candidate is a hands-on ServiceNow technical leader with deep platform expertise and strong software engineering fundamentals. You should be comfortable owning complex technical initiatives, making architecture decisions, mentoring engineers, and partnering with business and technology stakeholders.
We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:
Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.
We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.
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