Lead ServiceNow Engineer

Colruyt Group · Hyderabad, India · 3 months ago

Seniority: Lead
Category: Software engineering
Experience: 5+ years

agile automation itil java json scrum servicenow soap solution-design

Service now Lead with expert knowledge level on the platform and rich implementation experience of various modules (ITSM, FSM, ITBM, CSM) to meet the business needs. Resource with in-depth understanding of the ITIL processes, sound knowledge on OOTB implementation and integrations at Enterprise level, excellent design and behavioral skills. Responsibilities:

• Demonstrate, design, and implement the platform modules in line with business needs.

• Design, develop and configure out of the box workflows, forms, scripts and create / maintain custom objects to meet business requirements using agile methodologies.

• Provide expert level support and maintain the ServiceNow platform as per the agreed service levels (Available, Stable, Performant, Usable and Maintainable)

• Work closely with functional teams, architecture teams in positioning the modules into the landscape.

• Play a key role in creating and adapting the design guidelines, best practices together with the Platform Architect, other Leads and SE’s

• Perform ServiceNow implementation tasks, including configuration, integration, testing, requirements analysis and solution design.

• Worked on full-scale implementation of ServiceNow modules for ITSM, FSM, ITBM, CSM.

• Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions.

• Understand the business needs and rapidly prototype new solutions. Create and configure Business Rules, Client Scripts, UI Policies, UI Actions and ACLs.

• Good hands-on experience on ServiceNow integration with other application/system Using SOAP, REST, JSON

• Coach/ guide the current ServiceNow team in support and operations and projects

• Take active part in platform upgrades (impact analysis, identify upgrade path, realize)

• Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas

• Proactively work on limiting the customizations, demo the useful features, optimize license/support costs, provide reporting & dashboards useful.

• Identifies opportunities for asset reuse that reduces overall solution cost and development time Requirements:

• Bachelor's degree in Engineering, or equivalent experience in related field

• 6-10 years of experience in Design, Develop IT applications

• 5+ years of implementation/administration experience on ServiceNow platform • Hands-on experience in development / customization / configuration of ServiceNow modules for ITSM (Request, Incident, Change, Problem, Config), FSM, ITBM and CSM • Demonstrates excellent knowledge of ServiceNow tool set and integrations with related systems

• Strong knowledge on the ServiceNow platform (Out of the Box features, workflows) • (Optional) Certifications: ServiceNow Administrator or ServiceNow Implementation • Certification of ITIL processes & Agile methodologies is added advantage • Experience as Java Developer, Scrum Master for the product team is an added advantage

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