Lead Service Technician - Audi Edmonton North

The Jim Pattison Auto Group has an exciting opportunity for a Service Technician to join our Audi Edmonton North dealership. In this role, you will serve as a key technical leader within the Service Department, providing mentorship, guidance, and support to the technician team while ensuring repairs are completed efficiently, accurately, and in accordance with manufacturer and dealership standards.
As an Audi Service Technician, you will leverage your advanced diagnostic expertise and leadership skills to drive shop productivity, maintain repair quality, and support an exceptional customer experience. You take pride in delivering outstanding workmanship, fostering a positive team environment, and upholding our commitment to safety, operational excellence, and customer satisfaction.
Schedule: This is a full-time, permanent role of 40 hours per week. Including Saturday rotations.
This role reports to the Service Manager of the dealership.

About Us
A division of the Jim Pattison Group, the Jim Pattison Auto Group was founded in 1961 by Jimmy Pattison, when he purchased a GM franchise. Today, the Jim Pattison Auto Group encompasses 28 locations across Western Canada, representing 16 automotive brands.
Customer satisfaction is our priority and it’s accomplished through the strength of our employees. Learn more about us here: https://www.jpautogroup.com/dealership/about.htm

A Day in the Life

Serve as the primary technical resource for the shop, assisting technicians with complex mechanical, electrical, and drivability concerns
Perform advanced diagnostics, repairs, and maintenance in accordance with manufacturer and dealership standards
Review and support technician repair plans to ensure accurate diagnoses and efficient repair processes
Monitor shop workflow and help prioritize repairs to maximize productivity and meet customer expectations
Conduct quality control checks on completed repairs to ensure workmanship meets dealership and manufacturer standards
Work closely with Service Advisors to communicate repair recommendations, vehicle status updates, and estimated completion times
Assist in training, coaching, and developing technicians, apprentices, and new team members
Perform thorough vehicle inspections with accurate documentation and recommendations for required repairs and maintenance
Conduct road tests and pre-delivery inspections to ensure vehicles are safe and operating properly before delivery to customers
Coordinate with the Parts Department to ensure timely procurement and availability of required parts
Support warranty repair processes by ensuring repairs are completed according to manufacturer guidelines and documentation requirements
Maintain manufacturer compliance and stay current on technical service bulletins, recalls, and new vehicle technologies
Promote and enforce safe work practices, company policies, and dealership procedures
Maintain a clean, safe, and organized shop environment
Ensure a high degree of confidentiality with company and customer information
Foster a positive, collaborative, and accountable team culture within the service department

What We’re Looking For

Previous experience as an Audi or Volkswagen Technician is strongly preferred
Automotive Service Technician Red Seal Certification is required
Minimum 5+ years of automotive dealership technician experience required
Strong leadership, coaching, and team development skills
Advanced diagnostic and troubleshooting abilities across mechanical, electrical, hybrid, and electronic vehicle systems
Strong understanding of manufacturer repair procedures, warranty requirements, and dealership operations
Excellent communication and interpersonal skills with the ability to work effectively across departments
Proven ability to prioritize workloads and manage multiple competing demands in a fast-paced environment
Strong attention to detail and commitment to repair quality and customer satisfaction
Proficient with dealership management systems, manufacturer service platforms, and diagnostic equipment
A valid Driver’s License and satisfactory Driver’s Abstract are required
Able to operate both manual and automatic transmission vehicles
Reliable, punctual, and dependable
Ability to work independently while supporting overall team success

Working Conditions

Ability to work in an automotive dealership service department environment
Indoor automotive shop with multiple service bays and specialized diagnostic equipment
Exposure to noise (engines, air tools), fumes (exhaust, solvents), and dust
Work performed around moving vehicles, hoists, and heavy equipment
Frequent standing, walking, bending, lifting, and reaching throughout the workday
Ability to regularly lift up to 60 pounds
Temperature can vary throughout the year despite heating and ventilation systems

What We Offer

Competitive compensation package
Comprehensive benefits package, including health, dental, and insurance coverage
Manufacturer-sponsored training and certification opportunities
Career growth and advancement opportunities within a growing dealership group
Access to exclusive corporate discount programs
Recognition and rewards programs
Modern facility with advanced diagnostic tools and equipment
A great team atmosphere and a positive, supportive working environment

How to Apply
If this sounds like a great fit, please apply with your resume today!
Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at [email protected].