Lead Service Integration Engineer

We are seeking a Lead Service Integration Engineer for a long-term assignment (minimum 12 months) focused on Service Vendor Integration within the Store and Supply Chain domain.

This is a leadership role requiring a seasoned professional who can take ownership of designing and executing complex integration projects while guiding cross-functional teams. Operating within a hybrid cloud and on-premise environment, you will play a critical role in transforming a fragmented IT landscape by driving end-to-end system integration, improving data flow, and increasing visibility and control.

Responsibilities

• Design and implement service integrations across hybrid environments (cloud and on-premise)
• Improve data integration and flow between distributed systems
• Work with API management solutions and REST-based services (e.g., ServiceNow)
• Integrate and align process management tools to enhance system efficiency
• Develop and optimize integrations for SaaS platforms (e.g., ServiceNow)
• Drive observability and monitoring efforts using tools like Grafana to enhance system transparency
• Establish clear end-to-end visibility of environments and dependencies
• Collaborate with stakeholders to ensure system alignment and integration success

Requirements

• 5+ years of hands-on experience as a Service Integration Engineer or in a similar role
• At least 1 year of relevant leadership experience
• Solid understanding of API management and REST-based services
• Background in Kotlin (Java may be accepted as an alternative)
• Proficiency with distributed data sources and complex system landscapes
• Expertise in SaaS platform integrations, particularly ServiceNow or similar tools
• Knowledge of cloud environments, preferably Azure
• Strong skills in monitoring and observability tools like Grafana or Prometheus
• Ability to work independently, structuring complex environments effectively
• Proactive and solution-oriented mindset
• Excellent command of written and spoken English (B2+ level)

Nice to have

• Familiarity with ServiceNow integrations for enhanced system connectivity
• Exposure to both cloud and on-premise architectures for hybrid solutions
• Understanding of IT infrastructure and SRE principles
• Showcase of a Site Reliability Engineer mindset and focus for operational excellence

Benefits

We connect like-minded people

• Delivering innovative solutions to industry leaders, making a global impact
• Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
• Opportunity to work abroad for up to two months per year
• Relocation opportunities within our offices in 55+ countries
• Corporate and social events

We invest in your growth

• Leadership development, career advising, soft skills and well-being programs
• Certifications, including GCP, Azure and AWS
• Unlimited access to EPAM's internal learning database
• Free English classes with certified teachers

We cover it all

• Participation in the Employee Stock Purchase Plan
• Monetary bonuses for engaging in the referral program
• Comprehensive medical & family care package
• Five trust days per year (sick leave without a medical certificate)
• Benefits package (sports activities, a variety of stores and services)