Lead Service Engineer
Providence ·
- Seniority
- Lead
- Category
- Industrial engineering
- Experience
- 4+ years
Providence ·
Organization Background
Engineering Services & Infrastructure (ESI) provides the core technology foundation enabling caregivers, physicians, patients, and technology partners to deliver on Providence’s mission. ESI supports Cloud Services, Network Connectivity, Data Centers, Collaboration Platforms, and End User Computing (EUC), driving large‑scale cloud adoption, infrastructure modernization, and digital experience transformation.
Role Summary
The Senior / Lead ControlUp & Digital Experience Engineer is responsible for designing, operating, and evolving enterprise‑scale digital experience monitoring, real‑time observability, and automation using ControlUp.
This role serves as a technical architect and platform lead, owning ControlUp strategy across Citrix, VDI, and endpoint environments, driving experience‑led operations, proactive remediation, and automation‑first practices that improve reliability, performance, and end‑user experience.
Key Responsibilities
Lead and own the ControlUp platform end‑to‑end by architecting real‑time observability and experience analytics across Citrix, VDI, and endpoints; designing and operating dashboards, alerts, and triggers; building governed, event‑driven workflows and advanced PowerShell‑based remediation; integrating with ServiceNow and enterprise APIs; enforcing GitHub‑driven automation standards; driving environment hygiene and self‑healing operations; and converting operational and experience data into measurable EUC and business outcomes.
Skills & Qualifications
Preferred Qualifications
Certifications (Nice to Have)