Pay Range:
$116,900.00 - $187,100.00
Please email [email protected] if you are a candidate seeking a reasonable accommodation for the application and/or interview process.
At BCBSRI, our greatest resource is our people.
We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well.
We recognize that to do your best work, you have to be your best self.
It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees.
Our culture is one of belonging.
We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of our team and your input, thoughts, and ideas are valued.
Join others who value a workplace for all.
We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders.
We’re dedicated to serving Rhode Islanders.
Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer.
Why this job matters:
Working closely with product owners, scrum masters, developers, QA, business analysts, configuration admins, integration, security, and data teams, this role directs the technical execution of a Salesforce delivery pod supporting Sales, Service, and Configuration workstreams. Serves as a technical resource responsible for organizing and guiding all technical aspects of day-to-day support and project delivery, translating business priorities into implementable Salesforce solutions, enforcing platform standards, coordinating technical work across disciplines, and ensuring high-quality delivery through agile/scrum practices, disciplined release execution, and strong technical documentation.
Platform scope: Sales Cloud, Service Cloud, Experience Cloud, Financial Services Cloud where applicable, Data Cloud integrations, Salesforce platform configuration, Apex, Lightning Web Components, Flow, APIs, and connected enterprise systems.
What you will do:
- Lead and coordinate all technical aspects of a Salesforce pod that includes developers, QA, analysts, and configuration admins, ensuring technical work is organized, sequenced, estimated, reviewed, and delivered consistently across agile/scrum ceremonies and release cycles.
- Provide senior hands-on technical leadership for Sales, Service, and Configuration workstreams, including day-to-day operational work, enhancements, production support, and project-based delivery.
- Translate business requirements, user stories, and acceptance criteria into scalable Salesforce technical designs and implementation plans that align with platform standards, architecture direction, security expectations, and agile delivery commitments.
- Guide developers and configuration admins on solution approach, design tradeoffs, platform-native patterns, reuse opportunities, and technical debt management while maintaining accountability for technical quality across the pod.
- Review and direct configuration, automation, Apex, Lightning Web Components, Flow, SOQL, REST/SOAP API, Visualforce where applicable, and Salesforce integration work to ensure solutions are secure, maintainable, performant, and governor-limit aware.
- Partner with product owners, scrum masters, and analysts to refine backlog items, define technical tasks, identify dependencies, manage technical risks, and ensure readiness for sprint planning, development, testing, deployment, and support handoff.
- Lead technical design reviews and participate in architecture, security, integration, and platform governance forums when required, ensuring designs obtain appropriate approvals and exceptions are documented.
- Coordinate with QA to define test strategy, support automated and manual testing, validate acceptance criteria, ensure adequate unit test coverage, and resolve defects across configuration, custom code, integrations, data, and user experience components.
- Support CI/CD and release management activities, including source control discipline, branching, build validation, deployment planning, release readiness, change control, rollback planning, and post-deployment verification.
- Identify, communicate, and manage technical risks, issues, dependencies, and impediments across the pod, escalating when needed and recommending practical mitigation options.
- Lead technical troubleshooting for production issues, platform events, integration failures, data integrity concerns, governor limit issues, access/security issues, and performance problems in collaboration with support and platform teams.
- Ensure Salesforce security controls are implemented appropriately, including profiles, permission sets, roles, sharing rules, field-level security, object permissions, secure integration patterns, and least-privilege access principles.
- Support data migration, data quality, data mapping, and data lifecycle activities, including ETL coordination, validation, reconciliation, and remediation for complex Salesforce initiatives.
- Maintain and improve technical documentation, including design notes, diagrams, runbooks, deployment notes, code review outcomes, environment considerations, and operational support procedures.
- Coach and mentor Salesforce developers, admins, and analysts on platform best practices, code and configuration standards, agile execution, estimation, documentation, testing discipline, and release quality.
- Continuously assess Salesforce platform capabilities, seasonal releases, AppExchange products, and ecosystem tooling to recommend improvements that increase reliability, maintainability, user value, and delivery velocity.
- Perform other duties as assigned
What you need to succeed:
- Bachelor’s degree in information technology, Data Science, Computer Science, or related field; or an equivalent combination of education and experience.
- Seven to ten years of Salesforce platform experience with strong hands-on development and configuration experience, including experience serving as a senior developer, technical lead, or comparable senior technical role on enterprise Salesforce delivery teams.
- Demonstrated experience leading technical execution for agile/scrum teams or pods supporting a mix of project delivery, enhancements, configuration, QA, and operational support work.
- Strong hands-on knowledge of Salesforce development and configuration, including Apex, Lightning Web Components, SOQL, Salesforce Flow, APIs, security configuration, declarative automation, and platform configuration patterns.
- Ability to direct technical work across developers, QA, analysts, and configuration admins, ensuring clear work breakdown, sequencing, estimation, dependency management, sprint readiness, and delivery accountability.
- Strong understanding of agile/scrum delivery practices, including backlog refinement, sprint planning, daily standups, sprint reviews, retrospectives, definition of ready, definition of done, and technical task management.
- Experience supporting Sales Cloud and Service Cloud capabilities, including case management, account/contact models, sales/service processes, queues, routing, activities, automation, reports, dashboards, and role-based access models.
- Experience with Salesforce configuration and administration practices, including profiles, permission sets, roles, sharing rules, page layouts, Lightning record pages, validation rules, flows, approvals, objects, fields, and metadata management.
- Strong understanding of Salesforce security and sharing, including least-privilege design, field-level security, object permissions, sharing models, auditability, and privacy-aware configuration.
- Understanding of integration patterns and technologies relevant to Salesforce, including REST/SOAP APIs, OAuth, platform events, middleware, batch integrations, and secure error handling and monitoring practices.
- Experience with Salesforce DevOps and SDLC practices, including source control, CI/CD, deployment pipelines, packaging or metadata deployment approaches, branching strategies, automated testing, and release governance.
- Ability to review code, configuration, technical designs, test plans, and deployment plans to ensure quality, maintainability, scalability, performance, and alignment with enterprise standards.
- Knowledge of Salesforce governor limits, performance tuning, bulkification, asynchronous processing, large data volume considerations, selective querying, data archiving, and high-volume transaction patterns.
- Experience troubleshooting Salesforce production issues, including integration failures, automation errors, data quality issues, security access problems, platform events, governor limits, and user experience defects.
- Ability to identify and manage technical risks, issues, dependencies, and impediments, communicate impacts clearly, and drive timely resolution across business and technical stakeholders.
- Ability to produce and maintain clear technical documentation, diagrams, design notes, deployment notes, operational runbooks, and support handoff materials.
- Ability to mentor and coach technical team members, promote standards adoption, support technical skill development, and foster consistent delivery practices across the pod.
- Ability to partner effectively with product owners, business stakeholders, scrum masters, analysts, architects, security, integration, data, QA, release management, and operations teams.
- Knowledge of Salesforce seasonal releases, AppExchange products, platform roadmap considerations, and the ability to evaluate new capabilities for business value, risk, and operational maturity.
- Experience designing and supporting Salesforce solutions in regulated environments with awareness of privacy, auditability, data protection, retention, encryption where applicable, and secure integration practices.
- Proficient communication and presentation skills for technical and non-technical audiences, including the ability to explain technical tradeoffs, risks, decisions, and delivery impacts clearly.
- Comfortable working in agile/scrum delivery models and able to operate within waterfall, hybrid, or governance-driven processes when required.
The extras:
- Master’s degree in Information Technology, Computer Science, Systems Engineering, Business Information Systems, or a related field.
- Salesforce certifications such as Platform Developer I, Platform Developer II, Administrator, Advanced Administrator, App Builder, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, Application Architect, System Architect, Integration Architect, or Sharing and Visibility Architect.
- Experience supporting Salesforce in a regulated enterprise environment, preferably healthcare, insurance, financial services, or another environment with strong privacy, auditability, and data protection requirements.
- Experience with Financial Services Cloud, Experience Cloud, Data Cloud, Marketing Cloud, Agentforce/Einstein capabilities, OmniStudio, or other Salesforce cloud capabilities relevant to customer/member-facing and internal service workflows.
- Experience integrating Salesforce with enterprise systems and middleware such as MuleSoft, Informatica Cloud, APIs, event-driven patterns, contact center platforms, document management platforms, identity platforms, ServiceNow, or core business systems.
- Experience leading or coordinating complex data migration, ETL, data quality, and reconciliation efforts.
- Experience working in a global delivery model or with blended internal, vendor, and offshore development teams.
Location:
BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:
- In-office: onsite 5 days per week
- Hybrid: onsite 2-4 days per week
- Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia
Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do, and it strengthens our ability to meet the challenges of today’s healthcare industry. BCBSRI is an equal opportunity employer.
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