About the Role:

Grade Level (for internal use):

11

The Team:

The AIOps team is responsible for S&P Global's enterprise AIOps platform and strategy, driving the modernization of IT Operations and Site Reliability Engineering (SRE) through intelligent observability, event intelligence, automation, and AI-driven insights.

DTS Platform & Tools – Service Enablement: We serve as thought leaders in AIOps, partnering across IT Operations, SRE, engineering, infrastructure, service management, and application teams to solve enterprise operational challenges. Our mission is to improve reliability, reduce operational complexity, optimize technology investments, and enable more proactive and resilient technology operations by applying AI.

Responsibilities and Impact:

• Own and execute the AIOps product roadmap, aligning priorities with enterprise reliability goals, operational maturity, adoption targets, and measurable business outcomes.
• Translate operational needs into clear product requirements, use cases, user stories, acceptance criteria, and prioritized backlog items across the AIOps product lifecycle.
• Ownership of high-impact AIOps capabilities, including noise reduction, event management, correlation, anomaly detection, root cause analysis, predictive alerting, and self-healing remediation.
• Partner across Operations, infrastructure, SRE, platform engineering, service management, application teams, security, and vendors to operationalize AIOps capabilities and drive adoption at enterprise scale.
• Define and track success metrics for alert quality, incident reduction, MTTD, MTTR, service health, automation coverage, platform adoption, and operational efficiency.

• Present roadmap progress, risks, decisions, and outcome metrics to senior stakeholders to influence improvements to tooling, workflow, and the operating model.
• Analytical and data-driven mindset with strong problem-solving, prioritization, and decision-making skills.

What We’re Looking For:

Basic Required Qualifications:

• 10+ years of experience in product management, IT operations, SRE, observability, platform engineering, or related enterprise technology roles.
• Strong understanding of AIOps concepts, including event correlation, anomaly detection, root cause analysis, noise reduction, predictive analytics, and automated remediation.
• Experience defining product roadmaps, managing requirements and backlog priorities, and delivering technical platform capabilities across the product lifecycle.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
• Machine Learning: Expertise in time-series forecasting, clustering, and correlation algorithms.
• Generative AI: Experience with LLM prompting, Retrieval-Augmented Generation (RAG), and LangChain.
• Cloud Infrastructure: Deep understanding of AWS, Azure, or GCP infrastructure components

Additional Preferred Qualifications:

• Experience with enterprise observability and AIOps platforms such as ServiceNow ITOM, Splunk, Dynatrace, Datadog, BigPanda, New Relic, or similar platforms.
• Familiarity with cloud-native platforms, Container orchestration systems, distributed systems, service mapping, and telemetry standards.
• Experience defining KPIs, SLOs, product adoption measures, and operational maturity frameworks for enterprise reliability and service performance.
• Relevant certifications in product management, cloud, ITSM, observability, Agile, or platform engineering are a plus.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:
Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to [email protected]. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.2 - Middle Professional Tier II (EEO Job Group)