Lead Product Designer - Customer

We’re seeking an experienced Lead Product Designer to join our Experience Design (XD) team. You’ll lead design across an exciting area focused on helping consumers feel more confident when choosing an estate agent, while helping agents demonstrate the value they offer

A note from your future Manager: “If you love developing great designers while still having a real influence on product direction and design quality, there’s so much opportunity to make an impact here."

• Lead, coach, and line manage a Senior Product Designer and User Researcher.

• Own the end-to-end design vision for our Partners, shaping how consumers and Estate Agents connect with each other.

• Create intuitive, trusted experiences that support both consumers and Estate Agents.

• Collaborate closely with the Head of Product, Senior Product Manager, Senior Product Designer and User Researcher to deliver user-centric solutions that align with product strategy.

• Remain hands-on where valuable – exploring ideas, setting quality standards, and guiding execution.
  
  
• Define a long-term vision for Partners that inspires stakeholders and influences roadmaps.
  
• Work across product, engineering, research, design systems, and commercial teams to drive alignment and strategic outcomes.

• Explore and define opportunities for products and features.

• Ensure consistency across platforms, establishing scalable patterns, and supporting the evolution of the design system.

• Report to and work closely with the Head of Experience Design.
  
  
• Hybrid – 2 days per week in the Soho, London office and 3 days from home.

What you’ll be doing

• Partner with the Head of Product, Engineering leadership, and the other Lead Product Designer in the domain. Contributing to strategic decisions, aligned to business objectives and key results.

• Conduct generative research for discovery, leverage insights and data to inform decisions and long-term planning.

• Develop a deep understanding of the user experiences you work across.

• Provide a holistic view of your domain, supported by insights, data, and clear articulation of user problems and opportunities.

• Raise product design quality across UX, visual, content, and interaction design and adoption of the design system, promoting reuse and consistency with Brand and code.

• Champion inclusive and accessible design practices, ensuring standards are upheld.

• Represent XD within Rightmove and stay engaged with best practice and industry trends.

• Support team hiring and recruitment when needed.

What you’ll bring to the role

• Demonstrated expertise designing complex, multi-sided platforms or marketplace experiences, ensuring interactions between multiple users feel intuitive, trustworthy, and high-performing.

• Experience managing and developing Product Designers with clarity, coaching, and support.

• Curiosity and creativity in exploring new technologies and approaches, including the responsible use of AI in design.

• Ability to influence design direction through insights, evidence, and rapid conceptual thinking.

• Leadership skills in recruitment and onboarding, providing clear direction and continuous feedback.

• Excellent collaboration, effective communication and storytelling skills with leadership, stakeholders and peers, building trust and nurturing strong relationships.

• A passion for continuous learning and development, with a proactive approach to enhance ways of working and collaboration, contributing to design operations for XD.

• A strong grasp of design systems, interaction patterns and scalable frameworks.

• Strategic thinking with the ability to balance business goals, including commercial opportunities with user needs and long-term product vision.

• A proactive approach to evolving ways of working and improving cross-team delivery and collaboration.