Responsible for the design and support of Network infrastructure consisting of but not limited to LAN/WAN, HW & SW, routers, switches, management systems, monitoring systems, telecommunications equipment, voicemail systems, call center management systems and various other network and voice related infrastructure technologies. Function as a project leader on various initiatives while training and instructing team members. Provide diagnoses, resolutions, and documentation to support, implement and manage an enterprise network environment. Implement, monitor and manage secure solutions that address contemporary issues.
** This position does not offer sponsorship now or in the future.
Essential Responsibilities
Network Engineering & Operations: Design, configure, maintain, and troubleshoot LAN/WAN, datacenter, and cloud connectivity. Support routers, switches, wireless, VPNs, internet circuits, BGP/OSPF, DNS/DHCP/IPAM, and network segmentation
- Telecommunications & Voice: Support enterprise telephony, Microsoft Teams Phone/VoIP, CCaas, CCaas IVR, SIP trunks, SIP/SBC management, toll-free/RespOrg ownership, DIDs and toll-free numbers, number porting/RespOrg activities, call routing, E911, E-Faxing solution
- Network Security: Implement secure network configurations, firewall connectivity, segmentation, NAC/802.1X, VPNs, secure remote access, and Zero Trust controls in partnership with cybersecurity teams
- Cloud & Data Center Connectivity: Engineer connectivity between on-premises environments, data centers, Azure/AWS, SaaS platforms, and third-party providers using technologies such as ExpressRoute, Direct Connect, VPN, private connectivity, and cloud networking
- Reliability & Performance: Monitor network availability, latency, packet loss, bandwidth, QoS, voice quality, and capacity. Identify performance issues and proactively remediate infrastructure risks
- Incident & Problem Management: Troubleshoot network and telecom incidents, participate in P1/P2 response, perform root-cause analysis, and implement corrective actions to prevent recurrence
- Carrier & Vendor Management: Coordinate with ISPs, telecom carriers, cloud providers, equipment manufacturers, and managed-service providers. Manage circuit installations, upgrades, outages, escalations, and service-performance issues
- Change & Lifecycle Management: Plan and execute network changes, hardware/software upgrades, migrations, firmware updates, technology refreshes, and equipment replacements while minimizing business disruption
- Monitoring & Automation: Maintain network monitoring, alerting, logging, configuration backup, and observability platforms. Develop automation using tools such as Python, Ansible, APIs, or infrastructure-as-code where appropriate
- Documentation & Governance: Maintain network diagrams, IP addressing, circuit inventories, telecom inventories, configuration standards, operating procedures, DR documentation, and architecture documentation. Participate in change management and architecture/security reviews
- Business Continuity & Disaster Recovery: Maintain redundant network and telecom services, validate failover capabilities, participate in DR exercises, and ensure critical voice/data services can operate during infrastructure failures
- Compliance & Risk: Support regulatory, audit, vulnerability, and risk-management requirements. Ensure network and telecom environments comply with organizational security standards and applicable financial services requirements
- Projects & Architecture: Participate in data-center migrations, cloud adoption, office/branch deployments, contact-center initiatives, network modernization, Zero Trust programs, firewall/proxy migrations, and other infrastructure projects
- Operational Support: Participate in on-call rotations, maintenance windows, incident bridges, vendor escalations, capacity planning, and Day 2 operational support
Education & Years of Experience
- Minimum - 4 Year Bachelors Degree in Computer Science, Information Assurance, MIS or Related
- Minimum - 7 Years Networking Engineering, Technology Design, Technology Implementation and Delivery or Related
In Lieu of Education
- 10 years experience in Networking Engineering or Related
License/Certifications/Training
- CCNP certification - Preferred
Compensation & Benefits:
Typical hiring range: $95,100.00 to $163,100.00 Annually. Actual compensation will be determined using factors such as experience, skills & knowledge.
Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including:
- Annual performance bonus
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Time off including paid personal and sick days
- 11 paid holidays
- Education reimbursement
*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.
Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.
The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.