Lead Java Developer
BULL-IT SOLUTIONS LTD · Paris, France ·
- Seniority
- Lead
- Category
- Software engineering
Lead a team providing Level 2/3 production support for telecom services, resolving incidents and managing changes using ITIL, Jira, GitLab, and CI/CD pipelines.
Position: Operation Support Engineer – Telecom Service
Responsibilities
- Provide Level 2 and Level 3 production support across the entire SDLC lifecycle.
- Handle Incident Management, Problem Management, change management, and release management within ITIL framework.
- Use and maintain tools such as Jira, Confluence, SharePoint, GitLab, CI/CD pipelines, SonarQube, and Checkmarx.
- Apply SAFE Agile and ITSM methodologies to optimize processes.
- Lead critical issue resolution and provide solution strategies.
- Demonstrate continuous improvement mindset and manage teams with strong interpersonal skills.
Qualifications
- Experience supporting Level 2/3 production environments.
- Proficiency in ITIL IT Service Management practices.
- Knowledge of Telecom service domain.
- Familiarity with SAFE Agile, ITSM, and CI/CD tooling.
- Strong communication and leadership skills.
Job Details
- Seniority level: Mid‑Senior
- Employment type: Full‑time
- Job function: Engineering and Information Technology